This role has a high level of AI exposure. While some human skills are required, many tasks could be automated or replaced by new technology.
Explore all careersA Collections Officer communicates with customers to collect overdue payments, sending reminders and arranging repayment plans while maintaining accurate records.
Get qualified to work as a Collections Officer with a course recognised across Australia. Speak to a training provider to learn more.
In Australia, a full time Collections Officer generally earns $1,350 per week ($70,148 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working as a Collections Officer has dropped in recent years. There are currently 6,300 people in this job role in Australia compared to 9,300 five years ago. Collections Officers may find work across all regions of Australia, particularly larger towns and cities.
Source: Australian Government Labour Market Insights
To become a Collections Officer, consider enrolling in a Certificate III in Mercantile Agents. The course covers the legal issues affecting debt collection and looks at topics including locating debtors and serving a court document for debt recovery. You could also consider a Certificate II or III in Financial Services.
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If you’re looking to start a career as a Collections Officer in Townsville, you’re in the right place! There are several fantastic Collections Officer courses in Townsville tailored to suit both beginners and those with experience in the field. For newcomers, consider enrolling in the Certificate III in Accounts Administration FNS30322 or the Certificate III in Financial Services FNS30122. These courses provide essential skills and knowledge to kick-start your journey in accounts and financial services.
As you progress in your career, Townsville offers advanced learning opportunities like the Certificate IV in Credit Management FNS40122. This course is specifically designed for those who already have some knowledge or experience in the industry and wish to expand their expertise further. Completing this qualification can open doors to higher-level positions within the collections and financial sector.
In addition to the Collections Officer roles, many students also explore related career pathways within the financial sector. For instance, you may find a role as a Credit Manager, Credit Controller, or even a Finance Specialist. Each of these positions offers unique experiences and further professional advancement opportunities, all within the vibrant community of Townsville.
Moreover, with the right qualifications from the Collections Officer courses in Townsville, you can also explore roles as a Credit Analyst or a Banking Officer. With the financial industry continuously evolving, now is an excellent time to invest in your education and take the next step towards a rewarding career in collections and finance right here in Townsville!