Courses for beginners
There are 5 courses available in Ballina New South Wales for beginner learners with no prior experience or qualifications.
Service Design: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
BSBCMM411
Make Presentations
On Campus, Online
1 day - 3 days
$990
- There are no mandated entry requirements.
BSBPEF502
Develop and Use Emotional Intelligence
Online
2 months
$450
- There are no mandated entry requirements.
My CPE
BSBTWK401
Build and Maintain Business Relationships
Online
3 months
$275
- There are no mandated entry requirements.
WEA Sydney
Courses for experienced learners
There are 4 courses available in Ballina New South Wales for experienced learners with prior experience or qualifications.
Recommended
BSB50420
Diploma of Leadership and Management
Blended, Online, Traineeship
12 - 24 months
$1,499 - $6,068
- There are no mandated entry requirements.
BSB50120
Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
- There are no mandated entry requirements.
AUR50116
Diploma of Automotive Management
Blended, On Campus, Online, Traineeship
10 - 13 months
$0 - $10,000
- There are no mandated entry requirements.
Bachelor of Business (Management)
On Campus, Online
36 months
$44,358 - $50,976
- There are no mandated entry requirements.
Key questions
How can I become a customer service manager?
To become a customer service manager in Ballina, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Ballina?
You can train to become a customer service manager by completing a qualification with Australian College or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Ballina area that provide customer service manager training. The closest campus is 12km away from the center of Ballina. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service manager courses in Ballina
If you're looking to enhance your skills in the customer service industry, exploring Customer Service Manager courses in Ballina is a great starting point. This picturesque coastal town in New South Wales offers various vocational education and training (VET) options aimed at both beginners and experienced professionals. The courses available not only equip you with essential skills but also provide valuable insights into effective customer engagement strategies, which are critical in today’s competitive market.
For those just beginning their journey, numerous beginner courses are available in Ballina, including the Customer Experience: Elevate course and Develop and Use Emotional Intelligence BSBPEF502. These courses specialise in foundational skills that enhance your ability to connect with clients and improve service delivery. Other options such as Make Presentations BSBCMM411 and Build and Maintain Business Relationships BSBTWK401 further facilitate the essential understanding needed for effective communication and relationship building.
For those with prior experience or qualifications, advanced courses like the Diploma of Leadership and Management BSB50420 and Diploma of Business BSB50120 offer essential training to refine your leadership skills and business acumen. These advanced programmes are designed for individuals aiming to elevate their career trajectory in customer service management and related fields.
In addition to educational offerings, various job roles are available for those interested in the customer service sector in Ballina. After completing the relevant training, you may consider positions such as a Customer Relationship Manager or a Customer Experience Manager. These roles play a crucial part in ensuring customer satisfaction and retention, which are pivotal for business success in today's economy.
To complement your training, you can explore additional learning opportunities related to business, including Business courses and Customer Engagement studies. Engaging with these courses can set a strong foundation for various roles such as Service Delivery Manager or Customer Service Representative, allowing you to thrive in a dynamic customer-focused environment. Embark on your educational journey now with the diverse selection of Customer Service Manager courses in Ballina.
Further reading
How do I become a sales manager?
22nd December 2022
