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In Australia, a full time Retention Specialist generally earns $1,440 per week ($74,880 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
In Australia, the number of people employed in this role is expected to remain stable in coming years. There are currently 229,500 people working in this industry and many of them work as a Retention Specialist. Retention Specialists may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
Courses.com.au Team
If you’re interested in a career as a Retention Specialist, consider enrolling in a Certificate II in Workplace Skills. This course will develop your communication and interpersonal skills and prepare you to use a range of business software and technologies. You’ll cover topics including customer service, teamwork and problem solving.
Courses.com.au Team
Further reading
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10th November 2023Retention Specialist careers
A Retention Specialist develops customer loyalty for a store, brand or organisation. You’ll make sure customers and clients have a positive experience and may provide follow up service. Retention Specialists build working relationships with customers and deal with any problems or issues clients are experiencing.
Retention Specialists require good interpersonal skills and strong customer service abilities. You’ll need to be a good communicator and be able to liaise with people from a range of backgrounds. Retention Specialists should have excellent problem solving skills and be able to manage several tasks at one time.
