Courses for beginners
There are 5 courses available in Griffith New South Wales for beginner learners with no prior experience or qualifications.
Service Design: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
BSBCMM411
Make Presentations
On Campus, Online
1 day - 3 days
$990
- There are no mandated entry requirements.
BSBPEF502
Develop and Use Emotional Intelligence
Online
2 months
$450
- There are no mandated entry requirements.
My CPE
BSBTWK401
Build and Maintain Business Relationships
Online
3 months
$275
- There are no mandated entry requirements.
WEA Sydney
Courses for experienced learners
There are 4 courses available in Griffith New South Wales for experienced learners with prior experience or qualifications.
Recommended
BSB50420
Diploma of Leadership and Management
Blended, Online, Traineeship
12 - 24 months
$1,499 - $6,068
- There are no mandated entry requirements.
BSB50120
Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
- There are no mandated entry requirements.
AUR50116
Diploma of Automotive Management
Blended, On Campus, Online, Traineeship
10 - 13 months
$0 - $10,000
- There are no mandated entry requirements.
Bachelor of Business (Management)
On Campus, Online
36 months
$44,358 - $50,976
- There are no mandated entry requirements.
Key questions
How can I become a customer service manager?
To become a customer service manager in Griffith, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Griffith?
You can train to become a customer service manager by completing a qualification with Australian College or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Griffith area that provide customer service manager training. The closest campus is 105km away from the center of Griffith. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service manager courses in Griffith
If you are looking to enhance your career in customer service management, the Customer Service Manager courses in Griffith offer a range of educational opportunities to suit various skill levels and aspirations. With a total of 9 courses available, you can choose from beginner options, such as the Customer Experience: Elevate course, or opt for advanced qualifications like the Diploma of Leadership and Management BSB50420. This ensures that you can find a course tailored specifically to your needs and career path.
For those starting out in the field, the Griffith region offers 5 beginner courses designed for individuals with little to no prior experience. These courses include vital skills that are essential in customer service roles. Courses like Develop and Use Emotional Intelligence BSBPEF502 and Make Presentations BSBCMM411 will equip you with fundamental skills to excel as a Customer Service Representative or a Customer Service Officer in Griffith.
For more experienced professionals, the range of advanced courses is tailored to refine and enhance existing knowledge. Advanced learners can pursue the Diploma of Business BSB50120 or the prestigious Bachelor of Business (Management). These qualifications prepare you for higher roles in customer service management, such as a Customer Relationship Manager or a Engagement Manager, which are vital in today’s competitive business landscape.
The Customer Service Manager role is not limited to mere transactional interactions; it extends to complex responsibilities that involve strategy, customer experience, and team management. With courses available in Griffith, you can delve into essential subjects such as Business courses and Customer Engagement. Understanding these concepts will be crucial as you work towards becoming an effective Account Manager or Service Delivery Manager.
By pursuing qualifications through the Customer Service Manager courses in Griffith, you are taking a significant step in advancing your career. With access to a variety of training providers recognised by industry bodies, learners can be assured that they are receiving quality education suitable for the local job market. Whether aiming to improve customer satisfaction or lead teams, this training prepares you for diverse roles, including Retention Specialist and Business Relationship Manager, ensuring a bright future in customer service management.
Further reading
How do I become a sales manager?
22nd December 2022
