Courses for beginners
There are 4 courses available in Melbourne Victoria for beginner learners with no prior experience or qualifications.
Service Design: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
BSBCMM411
Make Presentations
On Campus, Online
1 day - 3 days
$990
- There are no mandated entry requirements.
BSBPEF502
Develop and Use Emotional Intelligence
Online
2 months
$450
- There are no mandated entry requirements.
My CPE
Courses for experienced learners
There are 6 courses available in Melbourne Victoria for experienced learners with prior experience or qualifications.
Recommended
BSB50420
Diploma of Leadership and Management
Blended, On Campus, Online
12 - 24 months
$1,499 - $8,000
- There are no mandated entry requirements.
+ 1 more
BSB50120
Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
- There are no mandated entry requirements.
AUR50116
Diploma of Automotive Management
Blended, On Campus, Online, Traineeship
6 - 16 months
$0 - $22,000
- There are no mandated entry requirements.
+ 11 more
Bachelor of Business (Management)
Blended, On Campus, Online
36 months
$44,358 - $54,864
- There are no mandated entry requirements.
Bachelor of Business (Management and Leadership)
On Campus
24 months
$30,576
- There are no mandated entry requirements.
Chisholm Institute
Key questions
How can I become a customer service manager?
To become a customer service manager in Melbourne, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Melbourne?
You can train to become a customer service manager by completing a qualification with Australian College or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Melbourne area that provide customer service manager training. The nearest campus is located right in the center of Melbourne. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service manager courses in Melbourne
If you are looking to advance your career in the customer service industry, exploring Customer Service Manager courses in Melbourne is a fantastic start. With a total of 11 courses available, there are options tailored to both beginners and experienced professionals. For those new to the field, you can kick off your learning journey with courses like Customer Experience: Elevate or Develop and Use Emotional Intelligence BSBPEF502. These courses equip you with essential skills to manage customer interactions effectively.
For seasoned professionals seeking to enhance their qualifications, there are several advanced options to consider. The Diploma of Leadership and Management BSB50420 and the Diploma of Business BSB50120 are among the top picks for experienced learners. Each course is designed to deepen your understanding of managerial practices, preparing you for higher responsibilities in customer service management roles.
Several reputable training providers in Melbourne deliver these valuable courses, ensuring you receive quality education. For instance, the Australian International Institute of Technology (AIIT) offers the Diploma of Leadership and Management, while Aspen College provides the Diploma of Automotive Management. These institutions are recognised for their commitment to equipping students with practical, industry-relevant skills.
Upon completing your training, you may find yourself exploring various career paths related to customer service management. Potential job roles include Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager. These roles each play a crucial part in enhancing customer satisfaction and business outcomes, making them rewarding career choices for those passionate about service excellence.
In addition to customer service management, the courses also connect to broader fields of study such as Business courses and Customer Engagement. A robust grounding in these areas can significantly enhance your credentials and make you a preferred candidate for various positions. Whether you are just starting or looking to refine your skills, the rich selection of Customer Service Manager courses in Melbourne provides ample opportunity for growth and success.
Further reading
How do I become a sales manager?
22nd December 2022
