Courses for beginners
There are 5 courses available in Richmond New South Wales for beginner learners with no prior experience or qualifications.
Service Design: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
BSBCMM411
Make Presentations
On Campus, Online
1 day - 3 days
$990
- There are no mandated entry requirements.
BSBPEF502
Develop and Use Emotional Intelligence
Blended, On Campus, Online
1 day - 2 months
$250 - $450
- There are no mandated entry requirements.
BSBTWK401
Build and Maintain Business Relationships
Online
3 months
$275
- There are no mandated entry requirements.
WEA Sydney
Courses for experienced learners
There are 5 courses available in Richmond New South Wales for experienced learners with prior experience or qualifications.
Recommended
BSB50420
Diploma of Leadership and Management
Blended, Online, Traineeship
12 - 24 months
$1,499 - $6,068
- There are no mandated entry requirements.
BSB50120
Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
- There are no mandated entry requirements.
AUR50116
Diploma of Automotive Management
Blended, On Campus, Online, Traineeship
6 - 18 months
$0 - $15,000
- There are no mandated entry requirements.
+ 13 more
Bachelor of Business (Management)
Blended, On Campus, Online
36 months
$0 - $54,864
- There are no mandated entry requirements.
Bachelor of Business (Management and Leadership)
On Campus
36 months
$50,400
- There are no mandated entry requirements.
Macquarie University
Key questions
How can I become a customer service manager?
To become a customer service manager in Richmond, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Richmond?
You can train to become a customer service manager by completing a qualification with Australian College or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Richmond area that provide customer service manager training. The closest campus is 14km away from the center of Richmond. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service manager courses in Richmond
If you are looking to enhance your career in the customer service sector, then exploring the range of Customer Service Manager courses in Richmond is an excellent starting point. Richmond, located in New South Wales, is home to various training providers that offer comprehensive courses tailored for both beginners and experienced professionals. With a selection of ten courses available, you are sure to find one that suits your career needs and aspirations.
For those new to the field, there are five beginner courses designed to equip you with essential skills in customer service management. Popular beginner options include Customer Experience: Elevate and Develop and Use Emotional Intelligence BSBPEF502. These courses provide valuable insights and practical techniques that will help you lay a strong foundation in managing customer relationships. Additionally, renowned providers such as the Academia of Trade and Academy of Entrepreneurs deliver high-quality training tailored to the Richmond area.
For those with prior experience or qualifications, advanced courses are available that dive deeper into the complexities of leadership and management. Notable advanced programs include the Diploma of Leadership and Management BSB50420 and the Diploma of Business BSB50120. These courses are offered by esteemed institutions such as New Era Institute and Western Sydney University, ensuring you receive a quality education that can propel your career forward.
Moreover, the business courses offered not only sharpen your customer service skills but also expand your understanding of customer engagement strategies. The localised studies in customer engagement can greatly benefit those interested in the customer service manager role. Check out the courses in Customer Engagement to further enhance your skill set and employability within the Richmond area.
In summary, Richmond offers a breadth of Customer Service Manager courses for individuals at different stages of their careers. With a mix of beginner and advanced options available through recognised providers like Macquarie University, you can find the right course that aligns with your career goals. Invest in your future today by enrolling in a course that will elevate your expertise in customer service management.
Further reading
How do I become a sales manager?
22nd December 2022
