Courses for beginners
There are 5 courses available in Wollongong New South Wales for beginner learners with no prior experience or qualifications.
Service Design: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
BSBCMM411
Make Presentations
On Campus, Online
1 day - 3 days
$990
- There are no mandated entry requirements.
BSBPEF502
Develop and Use Emotional Intelligence
Blended, On Campus, Online
1 day - 2 months
$250 - $450
- There are no mandated entry requirements.
BSBTWK401
Build and Maintain Business Relationships
Online
3 months
$275
- There are no mandated entry requirements.
WEA Sydney
Courses for experienced learners
There are 5 courses available in Wollongong New South Wales for experienced learners with prior experience or qualifications.
Recommended
BSB50420
Diploma of Leadership and Management
Blended, Online, Traineeship
12 - 24 months
$1,499 - $6,068
- There are no mandated entry requirements.
BSB50120
Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
- There are no mandated entry requirements.
AUR50116
Diploma of Automotive Management
Blended, On Campus, Online, Traineeship
6 - 18 months
$0 - $15,000
- There are no mandated entry requirements.
+ 13 more
Bachelor of Business (Management)
Blended, On Campus, Online
36 months
$0 - $54,864
- There are no mandated entry requirements.
Bachelor of Business (Management and Leadership)
On Campus
36 months
$50,400
- There are no mandated entry requirements.
Macquarie University
Key questions
How can I become a customer service manager?
To become a customer service manager in Wollongong, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Wollongong?
You can train to become a customer service manager by completing a qualification with Australian College or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Wollongong area that provide customer service manager training. The closest campus is 5km away from the center of Wollongong. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service manager courses in Wollongong
If you're looking to advance your career in customer service management, Wollongong offers a variety of courses designed to cater to both beginners and experienced professionals. Whether you're starting from scratch or seeking to enhance your existing skills, there's something for everyone. Specifically, the Customer Service Manager courses in Wollongong segment is bustling with opportunities to grow your expertise in this vital field.
For those new to the industry, several beginner courses can help build a solid foundation. Courses like Customer Experience: Elevate and Develop and Use Emotional Intelligence BSBPEF502 offer essential skills to engage effectively with customers. Additionally, the Make Presentations BSBCMM411 course helps in mastering the art of communication, a key aspect of customer service management.
If you're already equipped with some experience and qualifications, consider enrolling in advanced courses. The Diploma of Leadership and Management BSB50420 and the Diploma of Business BSB50120 are particularly noteworthy, offering deeper insights into effective management and operational strategies. Local training providers such as Academia of Trade and ATEC are committed to delivering quality training in Wollongong.
One of the exciting aspects of pursuing Customer Service Manager courses in Wollongong is the array of respected training organisations providing these opportunities. Institutions like Lead College, which offers the Diploma of Automotive Management, and the prestigious Western Sydney University, known for its Bachelor of Business (Management), all contribute to a vibrant educational landscape.
Whether you are just starting out or looking to elevate your existing knowledge and skills, the diverse options for customer service management training in Wollongong make it an excellent choice for aspiring professionals. With the ongoing support from local RTOs and renowned institutions, you can feel confident in your journey to becoming a successful Customer Service Manager. Explore the comprehensive range of courses available today and take the first step towards your future!
Further reading
How do I become a sales manager?
22nd December 2022
