Courses for beginners
There are 5 courses available in Yeppoon Queensland for beginner learners with no prior experience or qualifications.
Service Design: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
BSBCMM411
Make Presentations
On Campus, Online
1 day - 3 days
$990
- There are no mandated entry requirements.
BSBPEF502
Develop and Use Emotional Intelligence
Online
2 months
$450
- There are no mandated entry requirements.
My CPE
BSBTWK401
Build and Maintain Business Relationships
Online
3 months
$275
- There are no mandated entry requirements.
WEA Sydney
Courses for experienced learners
There are 5 courses available in Yeppoon Queensland for experienced learners with prior experience or qualifications.
Recommended
BSB50420
Diploma of Leadership and Management
Blended, Online
12 - 24 months
$1,499 - $6,068
- There are no mandated entry requirements.
BSB50120
Diploma of Business
Blended, Online
12 - 14 months
$1,499 - $6,200
- There are no mandated entry requirements.
AUR50116
Diploma of Automotive Management
Blended, On Campus, Online, Traineeship
10 - 13 months
$0 - $10,000
- There are no mandated entry requirements.
LGA50120
Diploma of Local Government (Corporate Services)
Blended
1 week
Unavailable
- There are no mandated entry requirements.
Peak Services
Bachelor of Business (Management)
Blended, On Campus, Online
36 months
$44,358 - $54,864
- There are no mandated entry requirements.
Key questions
How can I become a customer service manager?
To become a customer service manager in Yeppoon, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Yeppoon?
You can train to become a customer service manager by completing a qualification with Australian College or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Yeppoon area that provide customer service manager training. The closest campus is 44km away from the center of Yeppoon. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Avg yearly income
$62,400
Skill level
Beginner
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service manager courses in Yeppoon
Looking to advance your career in customer service management? Explore the diverse range of Customer Service Manager courses in Yeppoon designed to equip you with the essential skills and knowledge required for success in this dynamic field. Yeppoon, with its thriving community and diverse industries, offers an excellent opportunity for individuals seeking to become exemplary leaders in customer service. Whether you are starting your journey or looking to build on existing skills, you will find suitable options right here in Yeppoon.
Begin with foundational skills through engaging beginner courses such as Customer Experience: Elevate and Develop and Use Emotional Intelligence BSBPEF502. These courses, along with others like Build and Maintain Business Relationships BSBTWK401 and Make Presentations BSBCMM411, provide a stepping stone for those with no prior experience. By enrolling in these Customer Service Manager courses in Yeppoon, you will develop vital skills that are highly sought after in various industries.
If you have prior experience and are ready to take your career to the next level, consider the advanced courses offered in the area. Noteworthy options include the Diploma of Leadership and Management BSB50420 from MBQ and the Diploma of Business BSB50120 available through Look Now Training. Additionally, the Bachelor of Business (Management) offered by CQU provides an extensive educational foundation to ensure that you are well-prepared for high-level roles in customer service management.
As you progress through your studies, you may also want to explore related job roles that benefit from a strong foundation in customer service management. Positions such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager are just a few of the vibrant career paths available in Yeppoon's job market. Each of these positions leverages the skills acquired from Customer Service Manager courses in Yeppoon to achieve enhanced customer satisfaction and business success.
Embarking on a course in customer service management can greatly enhance your career prospects while also contributing positively to local businesses in Yeppoon and the surrounding areas. Join a community of professionals who are dedicated to improving customer experiences and driving business growth. By selecting one of the available courses today, you’ll be well on your way to making a significant impact in the customer service sector. Explore the offerings now and find the right fit for your career aspirations!
Further reading
How do I become a sales manager?
22nd December 2022
