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Local Government Customer Service Assistant Courses in Victoria

A Local Government Customer Service Assistant manages customer inquiries, processes payments and applications, and ensures effective service delivery.

How do I become a Local Government Customer Service Assistant in Victoria?

Get qualified to work as a Local Government Customer Service Assistant with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Local Government Customer Service Assistant generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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There has been an increase in employment numbers in this industry over the last five years. There are currently 22,100 people working in this area in Australia and many of them specialise as a Local Government Customer Service Assistant. Local Government Customer Service Assistants may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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A Certificate III in Government is an ideal qualification if you’re planning a career as a Local Government Customer Service Assistant. You’ll explore a range of topics relevant to working in the public sector, including organising workplace information, working effectively with diversity and complying with legislation.

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Further reading

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What can you do with a Diploma of Legal Services?

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How to start a career as a Personal Assistant

2nd December 2021

Local Government Customer Service Assistant careers

If you are looking to embark on a rewarding career as a Local Government Customer Service Assistant in Victoria, you are in the right place. The demand for skilled professionals in this role is steadily increasing, as local councils seek to enhance their customer service capabilities. With three distinct Local Government Customer Service Assistant courses in Victoria, aspiring candidates can choose a course that best fits their career goals and interests.

Among the reputable training providers, Danford College offers a comprehensive Certificate III in Business (Customer Engagement), ensuring students acquire the essential skills required for effective customer interaction within local government settings. Additionally, GBS and Swinburne University of Technology also provide valuable training tailored for those keen on excelling in the public sector. These institutions are recognised for their excellence in education and their dedication to preparing students for the workforce.

Enrolling in a Local Government Customer Service Assistant course opens the door to various career pathways in the Government and Public Sector. Students will learn critical competencies that enhance their employability, particularly in customer service roles that support community initiatives. Such knowledge is essential for delivering high-quality service to the public, which is a core function of local government operations.

Further enriching your education, these courses link seamlessly to the broader field of Local Government. By integrating practical insights and theoretical knowledge, students will emerge as competent professionals ready to navigate the challenges of the public service landscape in Victoria.

Local Government Customer Service Assistant courses in Victoria, you invest in your future while contributing to the well-being of your community. Whether you choose Danford College, GBS, or Swinburne University of Technology, you can be assured of a supportive learning environment that prioritises your success in the local government sector.