This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
Explore all careersHow do I become a Shift Manager?
Get qualified to work as a Shift Manager with a course recognised across Australia. Speak to a training provider to learn more.
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Common questions
In Australia, a full time Shift Manager generally earns $1,969 per week ($102,388 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
Courses.com.au Team
There has been a strong increase in worker numbers in this profession over the last five years. There are currently 69,400 people employed in this industry in Australia and many of them specialise as a Shift Manager. Shift Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
Courses.com.au Team
A Certificate IV in Hospitality is an ideal qualification if you’re planning a career as a Shift Manager. You’ll develop the skills to take on a supervisory role in the hospitality industry with topics including customer service, venue hygiene and team leadership. A Diploma of Hospitality Management or a Diploma of Hospitality Management (Food and Beverage) may also be appropriate.
Courses.com.au Team
Further reading
How do I become a sales manager?
22nd December 2022
Career spotlight: Hospitality professionals
17th September 2019Shift Manager careers
A Shift Manager oversees operations at a bar, restaurant or dining venue. You’ll supervise a team of staff during a particular shift and make sure the facility is running smoothly. Shift Managers deal with any issues that arise and ensure customers are being looked after. You might take bookings over the phone, check supplies are available when needed and attend to any special functions taking place.
Shift Managers must be highly organised and able to handle several tasks at one time. It’s important you can work well in busy periods and must show strong leadership with your team. Shift Managers should have strong customer service skills and must be able to communicate well. You’ll often have to work irregular hours such as nights, weekends and holidays.
