How do I become a Customer Service Officer in Adelaide?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Adelaide
The following providers offer Customer Service Officer courses in Adelaide, South Australia.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- BSBSS00107 Marketing and Communication Foundations Skill Set
- LGA50120 Diploma of Local Government (Rates)
- HLTSS00065 Infection control Skill Set (Retail)
- 11040NAT Certificate III in Career Advancement
- 10728NAT Certificate II in Spoken and Written English
- BSBWRT311 Write simple documents
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- BSBOPS305 Process Customer Complaints
- SITXFIN007 Process Financial Transactions
- LGA30120 Certificate III in Local Government (Leadership & Management)
- FNS20120 Certificate II in Financial Services
- SITHGAM023 Attend Gaming Machines
- AUR21120 Certificate II in Automotive Sales
- SITSS00088 Online Engagement for Small Business
- BSB30415 Certificate III in Business Administration
- SITXCCS014 Provide Service to Customers
- 22646VIC Certificate IV in EAL (Further Study)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- LGA40120 Certificate IV in Local Government
- BSBTEC301 Design and Produce Business Documents
- AUR20116 Certificate II in Automotive Administration
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- SIR30316 Certificate III in Business to Business Sales
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
Customer Service Officer careers
For those looking to embark on a rewarding career in customer service, the Customer Service Officer courses in Adelaide offer an excellent foundation. With 17 courses available, learners can choose from various beginner options, such as the Certificate III in Business or the Certificate III in Community Pharmacy, both designed for individuals with no prior experience. Furthermore, more experienced learners can opt for advanced courses, including the Certificate IV in Local Government to enhance their skills.
Adelaide boasts reputable training providers such as IBC and The Pharmacy Guild of Australia, who are committed to delivering quality education tailored to aspiring Customer Service Officers. Additionally, institutions like TIME Education and Training and TAFE SA provide a supportive learning environment to help students achieve their career goals in customer service.
In addition to providing essential skills through these courses, students may also find interest in related career paths such as Customer Relationship Manager, Customer Experience Manager, and Service Delivery Manager. By completing Customer Service Officer courses in Adelaide, individuals will be equipped to thrive in dynamic roles such as Customer Service Representative and Client Services Officer, ultimately leading to a fulfilling career in the vibrant South Australian job market.