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Customer Service Officer Courses in Gladstone

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Gladstone?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Gladstone

The following providers offer Customer Service Officer courses in Gladstone, Queensland.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Work Savvy
91778
1
Just Careers Training
91413
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Axiom College
40489
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

Choose from a wide range of Customer Service Officer courses in Gladstone to kickstart your career in this vital field. With 15 different courses available, aspiring Customer Service Officers can find both beginner and advanced training tailored to their needs. Among the beginner courses, popular options include the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. Each course provides essential skills and knowledge to excel in customer service roles.

For those with prior experience, the Certificate IV in Local Government LGA40120 offers advanced training opportunities to enhance existing skills. This qualification is perfect for individuals looking to build upon their previous knowledge and prepare for more complex customer service roles in Gladstone. Exploring these business courses can broaden your understanding of customer service dynamics, preparing you for a prosperous career.

In addition to formal education, various job roles related to customer service offer exciting career paths. Positions such as a Customer Relationship Manager or Customer Experience Manager demonstrate the diverse opportunities available in the field. Being skilled in customer service can also lead to roles such as a Service Delivery Manager or a Customer Service Representative, both of which are crucial in maintaining exceptional client relationships.

Gladstone’s local businesses consistently seek qualified customer service professionals, making this an opportune moment to pursue Customer Service Officer courses in Gladstone. Those who complete these courses can open doors to roles such as Customer Service Manager or Account Manager, which are highly regarded positions in any organisation. Additionally, specialised courses on customer engagement can enhance employability in this competitive job market.

Whether you are starting your journey or advancing your expertise, the resources and training opportunities available for Customer Service Officers in Gladstone are abundant. Enrolling in a suitable course can provide you with the skills needed to thrive while positioning you for success in roles such as a Retention Specialist or Client Services Officer. Explore the extensive offering of training programmes today to carve your path in the fulfilling domain of customer service.