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Customer Service Representative Courses in Blue Mountains

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Blue Mountains?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Blue Mountains

The following providers offer Customer Service Representative courses in Blue Mountains, New South Wales.
ARC Training
91007
2
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
2
Foundation Training Australia
31972
1
Australian Employment and Training Solutions
21912
1
IPS Institute
32186
1
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Be Trained by Barringtons
91397
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
WEA Illawarra
90297
2
Catholic Education Diocese of Wollongong
90487
1
GEM College of International Business
0366
1
WAYS Youth Training
90114
1
Institute of Research and Learning
6235
1
Signature Training
32000
1
College of Transformation, Education and Training
88213
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
VERTO
6971
1
SWC Training
4567
2
Benchmark College
90274
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
The University of Notre Dame Australia
0064
1
Charles Sturt University
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

Author Image Courses.com.au Team

Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

Are you looking to kick-start your career in customer service? The Blue Mountains area offers a variety of rewarding Customer Service Representative courses in Blue Mountains designed for individuals at all experience levels. With a total of 20 courses available, prospective students can choose from beginner programmes that do not require prior qualifications, as well as advanced training for those already experienced in the field. The diverse range of courses ensures that there's something for everyone, regardless of your starting point.

For individuals new to the customer service field, numerous beginner courses can help build essential skills. Recommended options include the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120. Other popular choices are the Certificate II in Retail Services SIR20216 and the Customer Experience: Elevate programme. These courses are expertly delivered by local training providers such as CTET and Academy Green Learning.

For learners who possess prior experience or qualifications, advanced courses are also available to further your career prospects. Standout options include the Certificate IV in General Insurance FNS41422 and the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121. These advanced qualifications can enhance your skill set and lead to more significant job opportunities in the customer service sector, particularly as the demand for skilled representatives continues to grow across the region.

Students in the Blue Mountains can benefit from quality training provided by recognised institutions. Among the reputable providers are Wesley Vocational Institute, known for their Certificate II in Retail Services, and AHSI, which offers a Cyber Security Awareness Skill Set. Enrolling in these courses ensures that you receive a top-notch education while learning valuable industry skills in a supportive local environment.

Embarking on a journey towards a fulfilling career in customer service has never been easier in the Blue Mountains. With a selection of both beginner and advanced Customer Service Representative courses available, along with experienced training providers, you can gain the skills needed to thrive in this dynamic field. Don't miss out on the opportunity to invest in your future; explore your options today and take the first step towards a rewarding career!