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Customer Service Representative Courses in Cairns

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Cairns?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Cairns

The following providers offer Customer Service Representative courses in Cairns, Queensland.
ARC Training
91007
2
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
3
Tubal
51679
3
Arrow Training Services
6127
1
Academy Xi
1
TAFE Queensland
0275
2
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you are looking to build a rewarding career in customer service, there are numerous Customer Service Representative courses in Cairns that cater to various skill levels. Whether you are starting out with no prior experience or looking to enhance your existing qualifications, there are 18 different courses available in the Cairns area. For those new to the field, popular beginner courses such as the Certificate III in Retail and the Certificate III in Business (Customer Engagement) provide essential skills that will equip you for challenging roles in customer service.

Experienced learners can also find advanced options, such as the Certificate IV in General Insurance, which is ideal for those aiming to specialise or take on management positions. In Cairns, TAFE Queensland is one prominent training provider offering a range of these courses, ensuring quality education and support for aspiring Customer Service Representatives. With both vocational education and training (VET) and short courses available, you have the flexibility to choose the pathway that best suits your career goals.

Beyond the coursework, pursuing a Customer Service Representative role opens the door to various related job opportunities including Customer Service Manager, Customer Experience Manager, and Retail Assistant. The skills you gain through these courses will prepare you for these diverse roles, thus expanding your employment prospects within the business and retail sectors in and around Cairns.

Furthermore, the business courses and retail courses offered in the area thoroughly complement the Customer Service Representative courses, providing a well-rounded educational experience. If you're ready to step into a career that values customer engagement and satisfaction, explore the available Customer Service Representative courses in Cairns today and take the first step towards your professional journey.