Courses for beginners
There are 8 courses available in Canberra Australian Capital Territory for beginner learners with no prior experience or qualifications.
SIR30216
Certificate III in Retail
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
BSB30120
Certificate III in Business (Customer Engagement)
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR20216
Certificate II in Retail Services
Blended, Online, Traineeship
4 - 18 months
$0 - $4,330
- There are no mandated entry requirements.
+ 5 more
SIR10116
Certificate I in Retail Services
Online
6 months
$1,200
- There are no mandated entry requirements.
Gold Coast Training College
Courses for experienced learners
There are 2 courses available in Canberra Australian Capital Territory for experienced learners with prior experience or qualifications.
FNS41422
Certificate IV in General Insurance
On Campus, Online, Traineeship
7 - 36 months
$0 - $6,000
- There are no mandated entry requirements.
HLT47121
Certificate IV in Hospital or Health Services Pharmacy Support
Traineeship
24 months
$5,500
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications
SWC Training
Key questions
How can I become a customer service representative?
To become a customer service representative in Canberra, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Canberra?
You can train to become a customer service representative by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Canberra area that provide customer service representative training. The closest campus is 7km away from the center of Canberra. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Avg yearly income
$62,400
Skill level
Beginner
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Avg yearly income
$75,400
Skill level
Beginner
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Avg yearly income
$78,000
Skill level
Advanced
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Avg yearly income
$54,600
Skill level
Beginner
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Avg yearly income
$72,800
Skill level
Beginner
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Avg yearly income
$55,016
Skill level
Beginner
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Avg yearly income
$104,000
Skill level
Advanced
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Avg yearly income
$93,600
Skill level
Advanced
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Avg yearly income
$101,400
Skill level
Advanced
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Avg yearly income
$124,800
Skill level
Advanced
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Avg yearly income
$112,996
Skill level
Advanced
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Avg yearly income
$72,488
Skill level
Advanced
More about customer service representative courses in Canberra
If you're looking to jumpstart your career in customer service, there is an exciting range of Customer Service Representative courses in Canberra available to help you succeed. With a total of 17 courses offered in the area, there is something for everyone, from those just beginning their journey to seasoned professionals seeking advancement. For those who are new to this field, beginner courses such as the Certificate III in Retail or the Certificate III in Business (Customer Engagement) are highly recommended to provide foundational knowledge and skills.
Canberra's diverse training options cater to varying levels of experience. For beginners, the Customer Experience: Elevate course not only focuses on practical customer service skills but also enhances your understanding of customer experience management. Alternatively, for those on a tighter schedule, the Customer Service Skill Set provides concentrated training on core service competencies, making it an ideal choice for rapid skill acquisition. Additionally, courses like the Certificate I in Retail Services and Certificate II in Customer Engagement help learners build confidence and competence in customer interaction.
For those with some prior experience, Canberra offers advanced options to further enhance your qualifications. The Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support are excellent choices for experienced learners aiming to specialise and elevate their career in the customer service field. These courses will not only provide you with in-depth knowledge but also give you a competitive edge in the job market.
With a wide variety of Customer Service Representative courses in Canberra, you have the opportunity to gain essential skills that can lead to a rewarding career in customer service. Whether you're starting fresh or looking to enhance your existing qualifications, the right course is available for you. Take the first step towards your new career path today by exploring the available options at Courses.com.au. Don’t miss out on the chance to invest in your future right here in Canberra!
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
