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Customer Service Representative Courses in Mackay

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Mackay?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Mackay

The following providers offer Customer Service Representative courses in Mackay, Queensland.
River Oak College
46425
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
Designer Life
32502
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Axiom College
40489
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Alffie
41206
2
Learning Sphere
91718
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
TAFE Queensland
0275
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you are looking to begin a rewarding career in customer service, exploring Customer Service Representative courses in Mackay is an excellent first step. With 18 courses currently available, ranging from beginner options to advanced qualifications, you can easily find one that suits your background and career aspirations. Beginner courses such as the Certificate III in Retail SIR30216 and the Certificate II in Customer Engagement BSB20215 are perfect for those with no prior experience. More experienced learners can opt for courses like the Certificate IV in General Insurance FNS41422.

Several reputable training providers deliver these courses in the Mackay area, ensuring you receive a quality education. Notably, TAFE Queensland is a prominent institution that offers various customer service training programmes tailored to meet industry needs. Whether you choose to focus on retail, business, or customer engagement, the opportunities for advancement are numerous when you complete programs such as the Certificate III in Business (Customer Engagement) BSB30120.

The skills gained from these Customer Service Representative courses in Mackay can open doors to numerous job opportunities. Graduates often find fulfilling roles as Customer Service Officers, Account Managers, or even Service Delivery Managers. The demand for skilled professionals in customer-oriented roles continues to grow, making these qualifications valuable in the ever-evolving job market.

Additionally, pursuing a career in customer service can lead to various pathways in related fields such as business and retail. Roles like Retail Assistants and Store Managers further highlight the versatility of skills acquired through this training. To start your journey in this rewarding field, consider enrolling in one of the Customer Service Representative courses in Mackay today!