
Courses for beginners
There are 8 courses available in Mackay Queensland for beginner learners with no prior experience or qualifications.
Certificate III in Retail
- There are no mandated entry requirements.

Certificate III in Business (Customer Engagement)
- There are no mandated entry requirements.

Customer Experience: Elevate
- There are no mandated entry requirements.

Certificate II in Retail Services
- There are no mandated entry requirements.








Certificate I in Retail Services
- There are no mandated entry requirements.


Courses for experienced learners
There are 2 courses available in Mackay Queensland for experienced learners with prior experience or qualifications.
Certificate IV in General Insurance
- There are no mandated entry requirements.



Certificate IV in Hospital or Health Services Pharmacy Support
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications

Key questions
How can I become a customer service representative?
To become a customer service representative in Mackay, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Mackay?
You can train to become a customer service representative by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Mackay area that provide customer service representative training. The closest campus is 29km away from the center of Mackay. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
More about customer service representative courses in Mackay
If you are looking to begin a rewarding career in customer service, exploring Customer Service Representative courses in Mackay is an excellent first step. With 18 courses currently available, ranging from beginner options to advanced qualifications, you can easily find one that suits your background and career aspirations. Beginner courses such as the Certificate III in Retail SIR30216 and the Certificate II in Customer Engagement BSB20215 are perfect for those with no prior experience. More experienced learners can opt for courses like the Certificate IV in General Insurance FNS41422.
Several reputable training providers deliver these courses in the Mackay area, ensuring you receive a quality education. Notably, TAFE Queensland is a prominent institution that offers various customer service training programmes tailored to meet industry needs. Whether you choose to focus on retail, business, or customer engagement, the opportunities for advancement are numerous when you complete programs such as the Certificate III in Business (Customer Engagement) BSB30120.
The skills gained from these Customer Service Representative courses in Mackay can open doors to numerous job opportunities. Graduates often find fulfilling roles as Customer Service Officers, Account Managers, or even Service Delivery Managers. The demand for skilled professionals in customer-oriented roles continues to grow, making these qualifications valuable in the ever-evolving job market.
Additionally, pursuing a career in customer service can lead to various pathways in related fields such as business and retail. Roles like Retail Assistants and Store Managers further highlight the versatility of skills acquired through this training. To start your journey in this rewarding field, consider enrolling in one of the Customer Service Representative courses in Mackay today!
Further reading


What can you do with a Certificate III in Retail?
13th October 2020