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Customer Service Representative Courses in Rockhampton

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

    • 0.956 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

      Explore all careers
  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Representative in Rockhampton?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Rockhampton

The following providers offer Customer Service Representative courses in Rockhampton, Queensland.
River Oak College
46425
1
MCI Institute
91088
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
Designer Life
32502
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Axiom College
40489
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Alffie
41206
2
Learning Sphere
91718
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

Are you looking to kickstart your career in customer service? The Customer Service Representative courses in Rockhampton offer invaluable training for aspiring professionals in the industry. With 18 courses available, ranging from beginner to advanced levels, you’ll find the right fit for your career aspirations. Beginner courses, such as the Certificate III in Retail and Certificate III in Business (Customer Engagement), equip you with essential skills to start your journey in customer service with confidence.

For those with prior experience seeking to enhance their qualifications, more advanced options like the Certificate IV in General Insurance offer deeper insights into customer relations. By completing these Customer Service Representative courses in Rockhampton, you position yourself for exciting job roles such as Customer Experience Manager or Customer Service Manager, paving the way for a fulfilling career in the vibrant Rocky environment.

In Rockhampton, there are numerous opportunities to develop your skills in customer service, whether you choose short courses or comprehensive vocational training. The courses available not only cover essential customer service skills but also delve into related areas such as retail management. With pathways to careers including Store Manager, Retail Assistant, and Retail Team Leader, your future in customer service is bright. Explore the options today and take the first step toward a rewarding career!