Courses for beginners
There are 8 courses available in Sydney New South Wales for beginner learners with no prior experience or qualifications.
SIR30216
Certificate III in Retail
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Customer Engagement)
Blended, On Campus, Online
12 - 15 months
$3,200 - $3,500
- There are no mandated entry requirements.
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR20216
Certificate II in Retail Services
Blended, On Campus, Online, Traineeship
4 - 18 months
$0 - $4,330
- There are no mandated entry requirements.
+ 8 more
SIR10116
Certificate I in Retail Services
Online
6 months
$1,200
- There are no mandated entry requirements.
Gold Coast Training College
Courses for experienced learners
There are 2 courses available in Sydney New South Wales for experienced learners with prior experience or qualifications.
FNS41422
Certificate IV in General Insurance
On Campus, Online, Traineeship
7 - 36 months
$0 - $6,000
- There are no mandated entry requirements.
HLT47121
Certificate IV in Hospital or Health Services Pharmacy Support
Traineeship
24 months
$5,500
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications
SWC Training
Key questions
How can I become a customer service representative?
To become a customer service representative in Sydney, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Sydney?
You can train to become a customer service representative by completing a qualification with Academy Green Learning or Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Sydney area that provide customer service representative training. The closest campus is 1km away from the center of Sydney. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Avg yearly income
$62,400
Skill level
Beginner
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Avg yearly income
$75,400
Skill level
Beginner
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Avg yearly income
$78,000
Skill level
Advanced
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Avg yearly income
$54,600
Skill level
Beginner
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Avg yearly income
$72,800
Skill level
Beginner
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Avg yearly income
$55,016
Skill level
Beginner
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Avg yearly income
$104,000
Skill level
Advanced
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Avg yearly income
$93,600
Skill level
Advanced
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Avg yearly income
$101,400
Skill level
Advanced
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Avg yearly income
$124,800
Skill level
Advanced
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Avg yearly income
$112,996
Skill level
Advanced
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Avg yearly income
$72,488
Skill level
Advanced
More about customer service representative courses in Sydney
If you’re looking to start a career in the bustling city of Sydney, our Customer Service Representative courses in Sydney provide an excellent pathway. With 20 courses related to customer service available, including both Vocational Education and Training (VET) and short courses, aspiring professionals can find the right training to kickstart their journey. Among the most sought-after options for beginners are the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120, equipping you with essential skills in customer interactions.
For those without prior experience, there are 18 beginner courses tailored to help you become a confident Customer Service Representative. Courses like the Certificate II in Retail Services SIR20216 and the Customer Experience: Elevate are not only popular choices but also recognised by local employers in Sydney. Completing these programmes will provide you with the foundational knowledge required for roles in customer service across various sectors, including retail and business.
If you're seeking advanced qualifications, consider the Certificate IV in General Insurance FNS41422 or the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121. These courses are ideal for experienced learners looking to enhance their skill set and advance in their careers. With these qualifications, opportunities arise in various roles such as Customer Experience Manager or Service Delivery Manager, vital positions in the customer-facing industry.
Additionally, our page outlines a variety of related job roles that you might consider after completing your training. Positions such as Customer Relationship Manager, Service Delivery Manager, and Customer Service Officer are ideal for those aiming to specialise further within the customer service sector. You will also find pathways to roles like Store Manager and Retail Team Leader that can significantly boost your career trajectory in Sydney's competitive job market.
Ultimately, enrolling in one of the Customer Service Representative courses in Sydney can open numerous doors for your career. From basic training to advanced skill development, you can discover the perfect learning opportunity that aligns with your career goals. To explore all available options and find a suitable course, visit the Customer Service Representative courses in Sydney page today and take the first step toward an exciting and rewarding career in customer service!
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
