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Customer Service Representative Courses in Sydney

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Sydney?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Sydney

The following providers offer Customer Service Representative courses in Sydney, New South Wales.
River Oak College
46425
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Wesley Vocational Institute
90091
2
Australian College of Training
51269
2
Be Trained by Barringtons
91397
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
WEA Illawarra
90297
2
Catholic Education Diocese of Wollongong
90487
1
GEM College of International Business
0366
1
WAYS Youth Training
90114
1
Institute of Research and Learning
6235
1
Alffie
41206
2
Signature Training
32000
1
Learning Sphere
91718
1
Reach For Training
91280
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Benchmark College
90274
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
BSI Learning
21371
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
The University of Notre Dame Australia
0064
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

Author Image Courses.com.au Team

Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you’re looking to start a career in the bustling city of Sydney, our Customer Service Representative courses in Sydney provide an excellent pathway. With 20 courses related to customer service available, including both Vocational Education and Training (VET) and short courses, aspiring professionals can find the right training to kickstart their journey. Among the most sought-after options for beginners are the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120, equipping you with essential skills in customer interactions.

For those without prior experience, there are 18 beginner courses tailored to help you become a confident Customer Service Representative. Courses like the Certificate II in Retail Services SIR20216 and the Customer Experience: Elevate are not only popular choices but also recognised by local employers in Sydney. Completing these programmes will provide you with the foundational knowledge required for roles in customer service across various sectors, including retail and business.

If you're seeking advanced qualifications, consider the Certificate IV in General Insurance FNS41422 or the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121. These courses are ideal for experienced learners looking to enhance their skill set and advance in their careers. With these qualifications, opportunities arise in various roles such as Customer Experience Manager or Service Delivery Manager, vital positions in the customer-facing industry.

Additionally, our page outlines a variety of related job roles that you might consider after completing your training. Positions such as Customer Relationship Manager, Service Delivery Manager, and Customer Service Officer are ideal for those aiming to specialise further within the customer service sector. You will also find pathways to roles like Store Manager and Retail Team Leader that can significantly boost your career trajectory in Sydney's competitive job market.

Ultimately, enrolling in one of the Customer Service Representative courses in Sydney can open numerous doors for your career. From basic training to advanced skill development, you can discover the perfect learning opportunity that aligns with your career goals. To explore all available options and find a suitable course, visit the Customer Service Representative courses in Sydney page today and take the first step toward an exciting and rewarding career in customer service!