Course providers in New South Wales
The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management, big data, industrial relations, customer service. Enquire now for the list of study units, elective choices, and upcoming enrolment dates.
Learn moreStep into a supervisory or management role with the BSB40120 Certificate IV in Business. This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role. Enquire now for the list of study units and enrolment opportunities near you.
Learn moreGet the skills you need to become a successful workplace leader with the BSB40520 Certificate IV in Leadership and Management. This nationally recognised qualification covers the essential aspects of team leadership, workplace relationships, and operations management — then you choose electives that support your actual job role (eg, WHS and risk management, personal productivity, financial reporting, workplace diversity). You’ll graduate a more effective communicator with an arsenal of administration, IT, and digital work skills. Enquire now for the list of study units and upcoming enrolment dates.
Learn moreThe BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Learn moreThe BSB40420 Certificate IV in Human Resource Management is for HR Co-ordinators or managers and line supervisors that also have HR responsibilities. Over 12-18 months of study you will learn how to support the learning and development of teams, and support the HR process at your organisation. The course covers: recruitment and onboarding, performance development, advanced payroll, work health and safety implementation, industrial relations, critical communication skills. Enquire now for the full list of study units, elective choices, and enrolment opportunities.
Learn moreThe BSB41419 - Certificate IV in Work Health and Safety is a Nationally Recognised Training (NRT) qualification. Please make an enquiry to find out more about the course such as government funding options, study modes and duration.
Learn moreBecome a qualified chef and gain additional leadership skills with the SIT40521 Certificate IV in Kitchen Management. This nationally recognised qualification will take you beyond your chef’s qualification by teaching you how to roster and manage the entire kitchen staff. The course delivers all the skills you need to work as a chef — cooking contemporary dishes, operating a fully functional kitchen, and implementing a food safety program. Choose specialist electives in cookery and catering, Asian cooking, patisserie, or food and beverage. Enquire now for the full list of specialisation units (and their availability), commercial chef career outcomes, and enrolment centres near you.
Learn moreGet the skills you need to run a busy office or work in the administration department with the BSB40120 Certificate IV in Business (Administration). This nationally recognised qualification delivers a full range of administrative skills including business writing and spreadsheets, IT and digital technologies, workplace information systems, business compliance, communication strategies, WHS programs, business meetings, and project work. Enquire now for the full list of study units, elective choices, and enrolment opportunities near you.
Learn moreGet the skills you need to manage your department (or even the whole venue) with the SIT50422 Diploma of Hospitality Management. This nationally recognised qualification will give you a more sophisticated knowledge of the hospitality industry in Australia and develop your skills in leadership, communication, and business administration. The course covers: customer service management, budgeting and financial management, rostering, risk management and compliance. Choose additional electives to support your carer in commercial cookery, food and beverage, gaming, Asian cooking, accommodation services, or back of house. Enquire now for the full list of entry requirements, hospitality management career outcomes, and upcoming enrolment opportunities in your area.
Learn moreThe BSB50120 Diploma of Business is for business leaders and unit managers needing a hands-one qualification that supports their actual job role. This nationally recognised diploma builds on your existing skills and allows you to specialise in one of nine different areas — operations, leadership, organisational development, compliance, sales, digital and data, procurement, records and information management, or evaluation. You’ll graduate with greatly improved confidence, critical thinking and communication skills. Enquire now for the unit list in each of the nine specialisation areas and upcoming enrolment opportunities.
Learn moreEntry requirements
Entry requirements set by ASQA are the basic qualifications and criteria that students must meet before enrolling in a nationally recognised course.
These requirements ensure students have the skills and knowledge needed to undertake this course.
- There are no formal academic requirements
- Additional entry requirements are set by individual course providers
Career opportunities
The Certificate II in Core Skills for Employment and Training - Communication will prepare you for the following roles.
Administrative Assistant
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Receptionist
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Sales Assistant
A Sales Assistant plays a key role in retail environments by providing excellent customer service, assisting customers with product selection, and...
Warehouse Assistant
A Warehouse Assistant carries out a range of duties in a warehouse or storage facility. You might receive stock as it arrives and distribute it to...
More about Certificate II in Core Skills for Employment and Training - Communication
The Certificate II in Core Skills for Employment and Training - Communication is an essential qualification for individuals looking to enhance their communication skills in New South Wales. This course is tailored to equip learners with the foundational competencies necessary for various careers in sectors such as business, retail, and transport. By engaging with this course, students can access a wealth of knowledge that is crucial for employment in roles that involve customer interaction and administrative support.
Within New South Wales, the demand for skilled professionals in roles such as Customer Service Representatives, Retail Assistants, and Receptionists continues to rise. The business courses associated with this qualification ensure that learners not only develop their communication skills but also become familiar with industry practices that enhance customer engagement and operational effectiveness. With a focus on practical skills, graduates are well-prepared to meet the needs of employers in bustling urban areas such as Sydney and surrounding regions.
This course also leads to valuable opportunities in dynamic fields such as warehousing and logistics, with pathway roles including Warehouse Assistants and Data Entry Operators. The Transport and Logistics courses available in New South Wales complement the communication training, providing students with competitive advantages in securing jobs across multiple industries. The integration of theory and practical experiences offered in this course allows students to thrive in their future careers.
Furthermore, the Customer Engagement stream and related Retail Operations courses ensure that graduates are not only proficient communicators but are also equipped with the necessary skills to succeed as Administrative Assistants and Sales Assistants. If you aspire to build a successful career in New South Wales, the Certificate II in Core Skills for Employment and Training - Communication is the perfect starting point to gaining the skills that employers seek. Take the first step towards a rewarding career today!
Courses by location
- Certificate II in Core Skills for Employment and Training - Communication in Albury
- Certificate II in Core Skills for Employment and Training - Communication in Armidale
- Certificate II in Core Skills for Employment and Training - Communication in Ballina
- Certificate II in Core Skills for Employment and Training - Communication in Bathurst
- Certificate II in Core Skills for Employment and Training - Communication in Blue Mountains
- Certificate II in Core Skills for Employment and Training - Communication in Central Coast
- Certificate II in Core Skills for Employment and Training - Communication in Coffs Harbour
- Certificate II in Core Skills for Employment and Training - Communication in Dubbo
- Certificate II in Core Skills for Employment and Training - Communication in Goulburn
- Certificate II in Core Skills for Employment and Training - Communication in Griffith
- Certificate II in Core Skills for Employment and Training - Communication in Lismore
- Certificate II in Core Skills for Employment and Training - Communication in Maitland
- Certificate II in Core Skills for Employment and Training - Communication in Nelson Bay
- Certificate II in Core Skills for Employment and Training - Communication in Newcastle
- Certificate II in Core Skills for Employment and Training - Communication in Orange
- Certificate II in Core Skills for Employment and Training - Communication in Port Macquarie
- Certificate II in Core Skills for Employment and Training - Communication in Queanbeyan
- Certificate II in Core Skills for Employment and Training - Communication in Richmond
- Certificate II in Core Skills for Employment and Training - Communication in Sydney
- Certificate II in Core Skills for Employment and Training - Communication in Tamworth
- Certificate II in Core Skills for Employment and Training - Communication in Taree
- Certificate II in Core Skills for Employment and Training - Communication in Tweed Heads
- Certificate II in Core Skills for Employment and Training - Communication in Wagga Wagga
- Certificate II in Core Skills for Employment and Training - Communication in Wollongong