Course providers in Queensland
The BSB50420 Diploma of Leadership and Management is for the next generation of business leaders who need highly developed emotional intelligence and the ability to communicate with influence. This nationally recognised diploma has a heavy focus on interpersonal skills and relationship building, while teaching you how to develop administrative systems, operational plans, budgets, policy and compliance documents. Choose electives in areas that support your job role: finance, administration, risk management, big data, industrial relations, customer service. Enquire now for the list of study units, elective choices, and upcoming enrolment dates.
Learn moreStep into a supervisory or management role with the BSB40120 Certificate IV in Business. This nationally recognised qualification will level up your use of digital technologies and develop your critical thinking, business relationships and communication strategies. Even better you can choose from one of nine specialisation areas — leadership, administration, operations, sustainability, big data, cyber security, finance, records and information management, or procurement. Graduate with an arsenal of skills that support your actual job role. Enquire now for the list of study units and enrolment opportunities near you.
Learn moreGet the skills you need to become a successful workplace leader with the BSB40520 Certificate IV in Leadership and Management. This nationally recognised qualification covers the essential aspects of team leadership, workplace relationships, and operations management — then you choose electives that support your actual job role (eg, WHS and risk management, personal productivity, financial reporting, workplace diversity). You’ll graduate a more effective communicator with an arsenal of administration, IT, and digital work skills. Enquire now for the list of study units and upcoming enrolment dates.
Learn moreThe BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates.
Learn moreThe BSB40420 Certificate IV in Human Resource Management is for HR Co-ordinators or managers and line supervisors that also have HR responsibilities. Over 12-18 months of study you will learn how to support the learning and development of teams, and support the HR process at your organisation. The course covers: recruitment and onboarding, performance development, advanced payroll, work health and safety implementation, industrial relations, critical communication skills. Enquire now for the full list of study units, elective choices, and enrolment opportunities.
Learn moreA Certificate IV in Leisure and Health CHC43415 is great for students needing the skills to design and implement leisure activities and health programs. And our course providers have structured the electives in this qualification so students gain specialised skills for working with elderly clients at home or in Australian aged care facilities. The Certificate IV in Leisure and Health CHC43415 is a nationally recognised training qualification and part of the official Community Services Training Package.
Learn moreThe BSB41419 - Certificate IV in Work Health and Safety is a Nationally Recognised Training (NRT) qualification. Please make an enquiry to find out more about the course such as government funding options, study modes and duration.
Learn moreGet the skills you need to run a busy office or work in the administration department with the BSB40120 Certificate IV in Business (Administration). This nationally recognised qualification delivers a full range of administrative skills including business writing and spreadsheets, IT and digital technologies, workplace information systems, business compliance, communication strategies, WHS programs, business meetings, and project work. Enquire now for the full list of study units, elective choices, and enrolment opportunities near you.
Learn moreLearn how to the manage the organisation’s HR function with the BSB50320 Diploma of Human Resource Management. This nationally recognised qualification is suited to HR Managers as well as independent HR consultants and advisors. The course covers: employee and industrial relations, team learning and development, workforce planning tools, business risk, WHS and worker’s compensation, payroll, HR information systems, employee health and wellness programs. Enquire now for the list of entry requirements, graduation outcomes, and upcoming enrolment dates.
Learn moreThe ICT30120 Certificate III in Information Technology is for IT technicians and programmers seeking the most up-to-date skills in animation, cloud computing, cyber security, digital media, IT support, programming, ICT systems, and web development. You’ll develop your critical thinking and problem solving abilities, then graduate with the confidence to learn to work within a dynamic ICT team. Enquire now for the full list of study units, elective streams, and upcoming enrolment dates.
Learn moreEntry requirements
Entry requirements set by ASQA are the basic qualifications and criteria that students must meet before enrolling in a nationally recognised course.
These requirements ensure students have the skills and knowledge needed to undertake this course.
- There are no formal academic requirements
- Additional entry requirements are set by individual course providers
Career opportunities
The Certificate II in Small Business Operations and Innovation will prepare you for the following roles.
Administrative Assistant
An Administrative Assistant performs a range of administrative duties for an organisation or business. You might work at the front desk or provide...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Administration Officer
Administration Officers are the office all-rounders that fix the photocopier, keep the kitchen well-stocked, and make sales reports and business le...
Data Entry Operator
Data Entry Operators input data into spreadsheets, databases, and specialist software programs. They are employed in all industries and work sector...
Receptionist
Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They mainta...
More about Certificate II in Small Business Operations and Innovation
The Certificate II in Small Business Operations and Innovation is an essential qualification for individuals looking to embark on a rewarding career in various sectors, particularly within Queensland. This course provides the foundational skills and knowledge in business, equipping students to thrive in the dynamic environment of small business operations. By studying this course, learners can explore related fields, such as Business courses, Retail courses, and Business Administration, which all play a crucial role in enhancing organisational efficiency and customer engagement.
Upon successful completion of the Certificate II in Small Business Operations and Innovation, graduates will find themselves well-prepared for various career opportunities within Queensland and beyond. Potential job roles include becoming a Customer Service Representative, Retail Assistant, or even an Administration Officer. The knowledge acquired through this qualification is not only applicable in retail settings but also extends to positions such as a Data Entry Operator and a Receptionist, ensuring graduates have a diverse range of career paths to choose from.
In addition to the direct career prospects, the course also emphasises critical skills in Customer Engagement and Retail Operations. These skills are vital for maintaining strong customer relations and ensuring operational success in today's competitive market. Graduates of the Certificate II in Small Business Operations and Innovation will be well-equipped to navigate the challenges of the business world, making them valuable assets to any organisation in Queensland. Investing in this qualification not only enhances your employability but also sets the stage for a prosperous career in small business and beyond.
Courses by location
- Certificate II in Small Business Operations and Innovation in Brisbane
- Certificate II in Small Business Operations and Innovation in Bundaberg
- Certificate II in Small Business Operations and Innovation in Cairns
- Certificate II in Small Business Operations and Innovation in Gladstone
- Certificate II in Small Business Operations and Innovation in Gold Coast
- Certificate II in Small Business Operations and Innovation in Gympie
- Certificate II in Small Business Operations and Innovation in Hervey Bay
- Certificate II in Small Business Operations and Innovation in Mackay
- Certificate II in Small Business Operations and Innovation in Maryborough
- Certificate II in Small Business Operations and Innovation in Rockhampton
- Certificate II in Small Business Operations and Innovation in Thuringowa
- Certificate II in Small Business Operations and Innovation in Toowoomba
- Certificate II in Small Business Operations and Innovation in Townsville
- Certificate II in Small Business Operations and Innovation in Yeppoon