About ACIM Solutions

The PSP40416 Certificate IV in Government Investigations is designed for personnel working in operational roles undertaking government investigation related functions, with a particular focus on meeting the ethical and legislative requirements of the public service.

It is suitable for individuals who need to apply a broad range of specialised knowledge and skills in specific contexts within the investigations and regulatory compliance environment.

This qualification covers the competencies required by a person responsible for the coordination and conduct of investigations. It is suitable for individuals who apply integrated technical and theoretical concepts in a broad range of contexts to undertake advanced skilled duties in a government investigations environment.

This qualification supersedes the previous Diploma of Government (Investigations) PSP51712 and the Diploma of Government (Workplace Inspections) PSP51912.

These qualifications have been deemed as NON EQUIVALENT. Many units however are equivalent and people seeking to upgrade to the new qualification should contact us.

The PUA50120 Diploma of Public Safety (Emergency Management) is designed for personnel undertaking emergency management responsibilities at an incident, emergency or disaster. This will include the coordination of resources, personnel and entities as well as the coordination of activities with other organisations.

This qualification includes the units of competency required by personnel for performing a range of activities such as planning and the coordination of activities for an incident, emergency or disaster. This supports prevention of, preparedness for, response to and recovery from such events.

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

The Advanced Diploma of Public Safety (Emergency Management) qualification provides the skills and knowledge required to perform a leadership role in emergency or disaster management. It is suitable for paid professionals or volunteers working across the emergency or disaster management spectrum; Prevention, Preparedness, Response and Recovery (PPRR). This qualification addresses both the planning for, and management of major risks in emergencies and recovery operations. The program’s specific focus is on working with the community and other key stakeholders prior to, during and after an emergency incident.

This unit of competency involves the skills and knowledge required to achieve organisational objectives and working relationships through leading, managing and developing individuals and teams.

The unit applies to public safety personnel who have a management and/or leadership role that includes basic human resource functions and responsibilities for the ongoing development of a team.

This unit of competency involves the skills and knowledge required to interact with people internally and externally through verbal, non-verbal and written communication and to follow verbal and written instructions in the work place. It includes communicating verbally and non-verbally with clients, giving and receiving instructions, taking part in group discussions, participating in informal meetings and preparing to process routine correspondence and records.

The unit is applicable to all personnel but has a specific focus on the communication skills required by individuals at entry level in public safety organisations.

This unit of competency involves the skills and knowledge required to enable two-way communication with the community and to promote a positive public image. It includes promoting and representing the organisation in the community and advising and involving the community in public safety activities.

The unit is applicable to personnel who are required to take an active community engagement and educational role.

This unit describes the performance outcomes, skills and knowledge required to manage conflict.

This unit applies to those working in generalist and specialist roles within the public sector.

Those undertaking this unit work independently performing complex tasks in a range of familiar and unfamiliar contexts.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

This unit describes the performance evidence, skills and knowledge required to maximise results and minimise consequences for a business unit activity by managing risk.

This unit applies to those managing risks.

Those undertaking this unit would work autonomously, performing complex tasks in a range of familiar contexts.

The skills in this unit must be applied in accordance with Commonwealth and State and Territory legislation, Australian standards and industry codes of practice.

This Skill Set PUASS00095 Participate in a Recovery Team provides the skills and knowledge required for personnel to participate in a recovery team.

The Diploma of Public Safety (Recovery Management) is designed for managers who lead the implementation of recovery at all levels and chair meetings of recovery committees and functional groups.

Recovery Managers lead the development and maintenance of effective prevention, planning, preparedness and recovery strategies and programs by the provision of recovery management advice and support to strategic stakeholders and partners to support communities to recover from disasters and build community resilience.

This unit of competency involves the skills and knowledge required to provide emotional and physical support, as well as practical assistance, to address the immediate needs of an individual who is in distress.

It includes preparing to engage in psychological first aid, identifying distress reactions after a significant event, determining who needs support and providing that support, maintaining self-care and concluding the support.

The unit is a psychosocial support activity intended for the purposes of providing initial human contact to support individuals in distress.

This unit is not about diagnosing an individual's distress, or about professional counselling or therapy.

This unit of competency involves the skills and knowledge required to work as a team member during relief and ongoing recovery operations. The role may involve assisting in the provision of welfare and support services to disaster-affected people via outreach, or at evacuation centres, relief or recovery centres.

Recovery workers performing this role may be deployed intra and inter-state.

It includes preparing for a relief and/or recovery role, assessing immediate needs, providing information and assistance, contributing to reports for assistance, providing client support services information, as well as contributing to reports and documentation.

This unit applies to a recovery team member who will be working under the supervision of a team leader.

This unit of competency involves the skills and knowledge required to work with disaster-affected individuals and communities as part of recovery.

This unit applies to personnel who are required to have an awareness of the principles of recovery as outlined in the Australian Institute for Disaster Resilience (AIDR) Community Recovery Handbook (2018).

This unit may also be useful for community members who may participate in recovery efforts as a result of a disaster that affects their community.

It includes preparing to work in a recovery environment, confirming the context of recovery, applying the principles of disaster recovery, confirming recovery environments and supporting effective communication processes with disaster-affected individuals and communities.

This program is part of a range of vocational education programs designed to support those who are working with communities to provide recovery centre activities and support.

The mix of recovery and/or outreach services provided may change throughout the life of a centre to reflect a changing emphasis from short term relief to long term recovery. This may involve management of centre infrastructure, promotion of the centre, management of personnel in a stressful environment, coordination of service providers and the management of administration, information and financial requirements.

This program is designed for people who have responsibility for managing a recovery centre.

A person performing this role may be a volunteer or paid staff member. They may be deployed outside of their usual work role, and/or area, to assist in other impacted locations.

This program is a Diploma level unit and part of a range of vocational education programs designed to support those who are working with communities and participate in recovery efforts as a result of a disaster impacting their community.

This unit involves the skills and knowledge required to deliver administrative, technical and/or professional services in a recovery service. This is provided by individuals working within a recovery framework of existing emergency management legislation, regulations, plans and arrangements.

The range of services provided will vary markedly depending on the scale and type of emergency and will address aspects of recovery in the social, built, economic and natural environments.

A person performing this role may be a volunteer or paid staff member. They may be deployed outside of their usual work role, and/or area, to assist in other impacted locations.

AIIMS is the national incident management doctrine for fire and emergency services, government, not-for-profit agencies and industry. It allows building of trust and confidence in each other’s ability to work together towards a common objective, yet still have responsibilities specific to area of expertise. It provides a universal framework for managing incidents, crises, and emergencies.

AIIMS Awareness Training provides understanding and awareness for support staff/community members in non-managerial roles in the workplace or local community to enhance their contribution as part of responding to a major incident.

The 22612VIC Course in Australasian Inter-service Incident Management System is a 16-hour program that that focuses on training personnel to work in a team-based AIIMS incident management structure.

This training is for any person who is working in paid or volunteer roles and who may be involved in incident management. This program is also ideal for people who hold roles in public or private sector organisations who are required to work collaboratively during a major incident with emergency management agencies.

This unit of competency involves the skills and knowledge required to manage all activities and personnel deployed to resolve Level 1 incidents. Level 1 incidents are characterised by being able to be resolved with the use of local or initial response resources only.

It includes receiving incident response requests, proceeding to the incident, establishing control, assessing the incident, developing and implementing an incident action plan, concluding the operation and supervising post response activities.

A person performing this role has the title of Incident Controller Level 1 and is appointed by the organisation with the legislative responsibility for overall management of the incident. Authorisation to perform this role is subject to organisational policies and procedures.

This unit of competency involves the skills and knowledge manage all activities and personnel deployed to resolve Level 2 incidents through use of internal and external resources.

It includes establishing a control facility, developing and maintaining control structures, developing and maintaining coordination arrangements, assessing situation and determining priorities, providing public information, developing an incident action plan and complementary plans, maintaining control of incident, managing implementation of incident plans, concluding incident activities and reviewing incident activities.

Level 2 incidents are characterised by the need for deployment of resources beyond the initial response or sectorisation of the incident or the establishment of functional sections due to the levels of complexity or a combination of the above.

This unit of competency involves the skills and knowledge required to manage all activities and personnel deployed to resolve a Level 3 incident through use and management of internal and external resources.

It includes establishing control, establishing control facilities, developing and maintaining a control structure, establishing procedures to permit control to be exercised, developing and maintaining coordination arrangements, assessing situation and determining priorities, providing public information, developing an incident action plan and complementary incident plans, maintaining control of incident, managing implementation of incident plans, supporting relief and recovery and concluding incident activities and review incident activities.

Level 3 incidents are characterised by degrees of complexity and consequence that may require the establishment of significant resources and structure for the effective management of the situation. These incidents will usually involve the delegation of all functions.

This unit of competency involves the skills and knowledge required to gather, assemble and disseminate timely, tailored and relevant information to the community and media and if the Incident Controller requires and can also include government, incident personnel and their organisations.

An individual performing this role has the title of Public Information Officer and is typically appointed by the Incident Controller. Public Information Officers are required to liaise with the planning section, intelligence section/unit and other Incident Management Team (IMT) units to gather information about the incident. They then assemble this information into a form suitable for dissemination to the public, media and other stakeholders.

This unit of competency involves the skills and knowledge required to perform a liaison role (a liaison person) between an organisation managing emergency response and/or recovery and another organisation providing services or assistance in those efforts. It involves establishing the purpose and priorities of the managing and supporting organisations, the amount of decision-making authority delegated (if any), and communication channels and reporting requirements.

The unit applies to personnel involved in emergency response and/or recovery within or by emergency service organisations, government agencies, private sector businesses, critical infrastructure owners and operators, community groups, not for profit organisations and community event committees.

This unit of competency involves the skills and knowledge required to coordinate the collection, analysis and dissemination of intelligence to support informed decision making at an incident.

Intelligence Officers are required to collect, interpret, analyse and generate numerical, text and map based information, use and apply mathematical models and communicate complex information using a variety of formats. An individual performing this role has the title of Intelligence Officer and is delegated responsibility by the Incident Controller or Planning Officer. They will support the Incident Controller and the Incident Management Team (IMT).

The intelligence function is generally carried out by an Intelligence Unit within the Planning Section. If the Incident Controller determines the need to expand the intelligence unit into a functional section then it will become an intelligence section reporting directly to the Incident Controller. Authorisation to perform this role is subject to organisational policies and procedures.

This unit of competency involves the skills and knowledge required to acquire and provide human and physical resources, facilities, services and materials to support achievement of incident objectives. It includes establishing a logistics section, developing logistics plans, managing activities for provision of logistics support, managing logistics processes, participating in the incident management team and monitoring and reviewing logistics functions.

An individual performing in a logistics role is delegated responsibility by the Incident Controller. They support the Incident Controller and other members of the incident management team.

Logistics Officers are required to manage those activities necessary to provide logistical support during an incident and take responsibility for managing the staff appointed to the logistics section of the incident management team. Logistics Officers contribute to objectives and strategies through input into the development of the incident action plan.

This unit of competency involves the skills and knowledge required by an Operations Officer to manage operational resources and to resolve a Level 2 incident in accordance with the objectives identified by the Incident Controller. It includes establishing command and developing operational structure, contributing to the development of the incident action plan, managing operations, establishing communications, participating in incident management teams and monitoring and reviewing operations functions.

An individual performing the role of Operations Officer is delegated responsibility by the Incident Controller. They support the Incident Controller and works with other members of the incident management team. Operations Officers are required to implement strategies to resolve an incident; manage all activities that are directly related to resolving the incident; manage all resources, personnel and equipment assigned to the operations section and the identification of risks at an incident.

This unit of competency involves the skills and knowledge required to collect, analyse and apply information and to develop plans for the resolution of a complex incident. It includes establishing a planning section, managing the planning section, interpreting and applying information on current and forecast situation, disseminating information on current and forecast situation, preparing incident plans and briefing incident management team, participating in the incident management team and monitoring and reviewing planning functions.

Complex incidents are characterised by one or more of the following: impact on a widespread geographical area, detailed written Incident Action Plan (IAP) with multiple related incident control strategies, consequences extending beyond area of operations, need for relief and recovery operations, resources required beyond what can be obtained at local level and extended timeframe for resolution.

This unit of competency involves the skills and knowledge required to lead and conduct a briefing and/or a debriefing in operational and nonoperational situations, in a range of environments. It includes planning and preparing for briefings and debriefings, conducting briefings and debriefings and concluding briefings and debriefings.

This unit of competency involves the skills and knowledge required to work within an emergency management context. It includes confirming jurisdictional emergency management arrangements, contributing to entity awareness of jurisdictional arrangements, supporting organisational and community emergency planning and decisions and applying knowledge of emergency management arrangements.

The unit applies to personnel preparing to work within an emergency management context. This may include individuals who are undertaking or are preparing to work in an emergency management role within their organisation and/or local community and requires broad knowledge of emergency management arrangements within differing jurisdictions.

This unit of competency involves the skills and knowledge required to collaboratively develop new or undertake the revision of existing emergency plans in an emergency management context. Such plans may focus on comprehensive aspects of emergency management for prevention, preparedness, response and/or recovery. It includes establishing the emergency planning context and framework, developing agreed planning processes and methodology, undertaking research and analysis for emergency management planning, developing and refining emergency management planning outcomes, documenting the emergency plan and validating the plan.

The unit applies to personnel involved in emergency planning within or by emergency service organisations, government agencies, private sector businesses, critical infrastructure owners and operators, community groups, not for profit organisations, community event committees, and educational institutions.