How do I become a Customer Service Officer in Ballarat?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Ballarat
The following providers offer Customer Service Officer courses in Ballarat, Victoria.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- LGA50120 Diploma of Local Government (Rates)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- BSBSS00107 Marketing and Communication Foundations Skill Set
- BSBOPS404 Implement Customer Service Strategies
- AUR20116 Certificate II in Automotive Administration
- PSPGEN100 Manage Conflict
- SITXFIN007 Process Financial Transactions
- LGA30120 Certificate III in Local Government (Leadership & Management)
- 10728NAT Certificate II in Spoken and Written English
- PSPETH009 Maintain and Enhance Confidence in Public Service
- 10856NAT Certificate IV in English Proficiency
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- FNS20120 Certificate II in Financial Services
- LGA30120 Certificate III in Local Government (Rates)
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- ICP31220 Certificate III in Print Communications
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- BSBWRT311 Write simple documents
- SITHGAM023 Attend Gaming Machines
- TLIE2007 Use communications systems
- AUR21120 Certificate II in Automotive Sales
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- BSB30415 Certificate III in Business Administration
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- BSBOPS305 Process Customer Complaints
- SITSS00088 Online Engagement for Small Business
Customer Service Officer careers
Discover a range of comprehensive Customer Service Officer courses in Ballarat designed for individuals looking to establish a successful career in customer service. With 14 courses available, including popular beginner options such as the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116, aspiring professionals can develop the essential skills and knowledge needed for various roles in this field. For those with prior experience, the Certificate IV in Local Government LGA40120 offers an opportunity to further enhance expertise and advance in their careers.
Training providers such as Federation University offer these vital courses, ensuring that learners in the Ballarat area receive quality education from reputable Registered Training Organisations (RTOs). Upon completion of the Certificate III in Business, graduates can explore various job roles linked to customer service, such as a Customer Service Representative or a Customer Experience Manager. These courses not only cover essential customer engagement techniques but also delve into broader aspects of business operations.
In addition to core customer service training, further educational paths can be explored within related fields like Business courses and Customer Engagement. As the demand for skilled customer service professionals continues to grow, enrolling in Customer Service Officer courses in Ballarat is a proactive step toward a fulfilling career. With a variety of job opportunities available, including Account Manager and Client Services Officer, individuals can truly find their niche in the dynamic world of customer service.