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Customer Service Officer Courses in Cairns

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Cairns?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

If you are looking to build a rewarding career in customer service, the range of Customer Service Officer courses in Cairns offers numerous options for aspiring professionals. With a total of 15 courses available, including 14 beginner courses designed for those with no prior experience, you can easily find a program that suits your needs. For instance, the Certificate III in Business BSB30120 and the Certificate III in Retail (Customer Relationships Skill Set) SIR30216 provide foundational skills that are essential for effective customer interactions in various business environments across Cairns.

For those with some experience or qualifications, the Certificate IV in Local Government LGA40120 serves as an excellent advancement opportunity. Completing these business courses can boost your employability, equipping you with essential skills and knowledge to excel in customer service roles. The courses available in Cairns also range from the Certificate II in Financial Services FNS20120 to specialised skill sets like the Infection Control Skill Set (Retail) HLTSS00065, all aimed at enhancing your career prospects.

Cairns is a vibrant city with a dynamic job market, and pursuing Customer Service Officer courses will prepare you to meet the demands of local employers. Whether you are interested in enhancing your skills through short courses or delving into vocational education and training options, there's something for everyone. Explore the offerings like the Process Financial Transactions SITXFIN007 or the Use Digital Technologies to Collaborate in the Workplace BSBITU422 to ensure you are well-prepared for a career in customer engagement. Discover your potential in this field by examining the wide array of courses tailored specifically for aspiring Customer Service Officers in Cairns.