How do I become a Customer Service Officer in Cairns?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Cairns
The following providers offer Customer Service Officer courses in Cairns, Queensland.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- 22646VIC Certificate IV in EAL (Further Study)
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- 10856NAT Certificate IV in English Proficiency
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- LGA30120 Certificate III in Local Government (Rates)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SIR30316 Certificate III in Business to Business Sales
- BSBTEC301 Design and Produce Business Documents
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- SITSS00088 Online Engagement for Small Business
- LGA50120 Diploma of Local Government (Rates)
- BSBSS00107 Marketing and Communication Foundations Skill Set
- BSBOPS305 Process Customer Complaints
- ICT20120 Certificate II in Applied Digital Technologies
- SITXFIN007 Process Financial Transactions
- LGA40120 Certificate IV in Local Government
- PSPGEN100 Manage Conflict
- BSB30415 Certificate III in Business Administration
- ICP31220 Certificate III in Print Communications
- AUR20116 Certificate II in Automotive Administration
- FNS20120 Certificate II in Financial Services
- SITHGAM023 Attend Gaming Machines
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- HLTSS00065 Infection control Skill Set (Retail)
Customer Service Officer careers
If you are looking to build a rewarding career in customer service, the range of Customer Service Officer courses in Cairns offers numerous options for aspiring professionals. With a total of 15 courses available, including 14 beginner courses designed for those with no prior experience, you can easily find a program that suits your needs. For instance, the Certificate III in Business BSB30120 and the Certificate III in Retail (Customer Relationships Skill Set) SIR30216 provide foundational skills that are essential for effective customer interactions in various business environments across Cairns.
For those with some experience or qualifications, the Certificate IV in Local Government LGA40120 serves as an excellent advancement opportunity. Completing these business courses can boost your employability, equipping you with essential skills and knowledge to excel in customer service roles. The courses available in Cairns also range from the Certificate II in Financial Services FNS20120 to specialised skill sets like the Infection Control Skill Set (Retail) HLTSS00065, all aimed at enhancing your career prospects.
Cairns is a vibrant city with a dynamic job market, and pursuing Customer Service Officer courses will prepare you to meet the demands of local employers. Whether you are interested in enhancing your skills through short courses or delving into vocational education and training options, there's something for everyone. Explore the offerings like the Process Financial Transactions SITXFIN007 or the Use Digital Technologies to Collaborate in the Workplace BSBITU422 to ensure you are well-prepared for a career in customer engagement. Discover your potential in this field by examining the wide array of courses tailored specifically for aspiring Customer Service Officers in Cairns.