How do I become a Customer Service Officer in Coffs Harbour?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Coffs Harbour
The following providers offer Customer Service Officer courses in Coffs Harbour, New South Wales.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- ICT20120 Certificate II in Applied Digital Technologies
- SIR30316 Certificate III in Business to Business Sales
- SITXCCS014 Provide Service to Customers
- ICP31220 Certificate III in Print Communications
- BSB30415 Certificate III in Business Administration
- 10728NAT Certificate II in Spoken and Written English
- PSPGEN100 Manage Conflict
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- LGA30120 Certificate III in Local Government (Leadership & Management)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- BSBTEC301 Design and Produce Business Documents
- SITHGAM023 Attend Gaming Machines
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- 10856NAT Certificate IV in English Proficiency
- BSBOPS305 Process Customer Complaints
- BSBOPS404 Implement Customer Service Strategies
- BSBWRT311 Write simple documents
- TLIE2007 Use communications systems
- FWP20616 Certificate II in Timber Merchandising
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR21120 Certificate II in Automotive Sales
- LGA40120 Certificate IV in Local Government
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- 22646VIC Certificate IV in EAL (Further Study)
- SITSS00088 Online Engagement for Small Business
Customer Service Officer careers
If you are interested in pursuing a career as a Customer Service Officer in Coffs Harbour, you're in the right place. Coffs Harbour offers a variety of training options to help you gain the necessary skills and qualifications. With 16 Customer Service Officer courses available, including popular beginner courses such as the Certificate III in Business and the Certificate III in Community Pharmacy, you can find the right fit for your career aspirations. If you are already experienced in the field, consider the Certificate IV in Local Government as an advanced qualification to further enhance your skill set.
Courses in Coffs Harbour are offered by reputable training providers such as Novaskill and TAFE NSW, ensuring you receive quality education and training in customer service. These organisations focus on equipping students with the essential skills to excel in various roles related to customer service, including positions like Customer Relationship Manager, Customer Experience Manager, and Customer Service Manager.
Completing a course in customer service not only opens doors to becoming a Customer Service Officer but also prepares you for a range of related job roles. In Coffs Harbour, you can explore career opportunities as a Customer Service Representative, Account Manager, or Client Services Officer. With the right training, you will be well-equipped to ensure customer satisfaction and enhance overall business performance. For more information on Customer Service Officer courses in Coffs Harbour, please visit Courses.com.au.