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Customer Service Officer Courses in Geelong

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Geelong?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

If you’re looking to start a rewarding career as a Customer Service Officer, Geelong offers a wide array of options. With 18 available courses, including beginner options such as the Certificate III in Business BSB30120 and the Provide Service to Customers SITXCCS014, aspiring professionals can find the right training to enter this dynamic field. These Customer Service Officer courses in Geelong cater to individuals with no prior experience, ensuring a solid foundation in essential skills necessary for exceptional customer engagement.

For those looking to advance their expertise, Geelong also features specialised courses like the Certificate IV in Local Government LGA40120. These advanced courses are designed for learners with experience who aspire to take on more significant responsibilities in customer-oriented roles. Completing these qualifications opens doors to various career paths including Customer Experience Manager and Service Delivery Manager, enhancing career prospects for individuals in and around Geelong.

In addition to comprehensive training, the career trajectory for Customer Service Officers is supported by numerous job opportunities in Geelong. Individuals can explore related roles such as Customer Service Representative, Account Manager, and Business Relationship Manager. The inclusion of courses in business and customer engagement further fortifies the educational framework needed for success in these careers, making the business courses and Customer Engagement courses highly relevant for anyone aiming to thrive in the customer service industry within Geelong.