How do I become a Customer Service Officer in Geelong?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Geelong
The following providers offer Customer Service Officer courses in Geelong, Victoria.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- HLTSS00065 Infection control Skill Set (Retail)
- BSBTEC301 Design and Produce Business Documents
- 11040NAT Certificate III in Career Advancement
- 10728NAT Certificate II in Spoken and Written English
- ICT20120 Certificate II in Applied Digital Technologies
- FNS20120 Certificate II in Financial Services
- 10856NAT Certificate IV in English Proficiency
- PSPETH009 Maintain and Enhance Confidence in Public Service
- FWP20616 Certificate II in Timber Merchandising
- LGA50120 Diploma of Local Government (Rates)
- LGA40120 Certificate IV in Local Government
- SITXFIN007 Process Financial Transactions
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- SITXCCS014 Provide Service to Customers
- ICP31220 Certificate III in Print Communications
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- LGA30120 Certificate III in Local Government (Leadership & Management)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- PSPGEN100 Manage Conflict
- BSBOPS404 Implement Customer Service Strategies
- AUR20116 Certificate II in Automotive Administration
- BSBOPS305 Process Customer Complaints
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- LGA30120 Certificate III in Local Government
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SITSS00088 Online Engagement for Small Business
Customer Service Officer careers
If you’re looking to start a rewarding career as a Customer Service Officer, Geelong offers a wide array of options. With 18 available courses, including beginner options such as the Certificate III in Business BSB30120 and the Provide Service to Customers SITXCCS014, aspiring professionals can find the right training to enter this dynamic field. These Customer Service Officer courses in Geelong cater to individuals with no prior experience, ensuring a solid foundation in essential skills necessary for exceptional customer engagement.
For those looking to advance their expertise, Geelong also features specialised courses like the Certificate IV in Local Government LGA40120. These advanced courses are designed for learners with experience who aspire to take on more significant responsibilities in customer-oriented roles. Completing these qualifications opens doors to various career paths including Customer Experience Manager and Service Delivery Manager, enhancing career prospects for individuals in and around Geelong.
In addition to comprehensive training, the career trajectory for Customer Service Officers is supported by numerous job opportunities in Geelong. Individuals can explore related roles such as Customer Service Representative, Account Manager, and Business Relationship Manager. The inclusion of courses in business and customer engagement further fortifies the educational framework needed for success in these careers, making the business courses and Customer Engagement courses highly relevant for anyone aiming to thrive in the customer service industry within Geelong.