Courses for beginners
There are 9 courses available in Goulburn New South Wales for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online, Traineeship
12 - 15 months
$0 - $4,361
- There are no mandated entry requirements.
SIR30116
Certificate III in Community Pharmacy
Online
3 months
$999
- There are no mandated entry requirements.
Just Careers Training
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
Courses for experienced learners
There is 1 course available in Goulburn New South Wales for experienced learners with prior experience or qualifications.
22646VIC
Certificate IV in EAL (Further Study)
On Campus
24 months
$1,550
- There are no mandated entry requirements.
Canberra Institute of Technology
Key questions
How can I become a customer service officer?
To become a customer service officer in Goulburn, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Goulburn?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Goulburn area that provide customer service officer training. The closest campus is 26km away from the center of Goulburn. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Goulburn
If you're considering starting a rewarding career in customer service, the Customer Service Officer courses in Goulburn offer a variety of options tailored to meet your educational needs. With 18 courses available, there's something for everyone, whether you're a beginner looking to enter the field or an experienced professional wanting to enhance your skills. Popular beginner courses include the Certificate III in Business and the Certificate II in Spoken and Written English. Both courses provide foundational knowledge crucial for success in customer service roles.
For those with some experience, advanced training options such as the Certificate IV in Local Government are also available. These courses are designed to build on your existing knowledge and skills, preparing you for more complex tasks in customer engagement and service delivery. These programmes are offered by reputable training providers in the Goulburn area, including TAFE NSW and CIT, ensuring quality education and recognised qualifications.
Graduates of the Customer Service Officer courses in Goulburn can explore various job roles within vibrant industries. Positions such as Customer Experience Manager and Customer Service Representative are in high demand, and the skills learned in these courses can directly lead to these opportunities. Additionally, for those interested in specialised areas, roles such as Client Services Officer and Account Manager could also be a great fit.
Learning about customer service not only opens doors in specific job roles but also dives into broader fields of study like Customer Engagement and general Business courses. With 16 beginner courses offered in Goulburn and a supportive learning environment provided by institutions like The Illawarra ITeC and Kiama Community College, you're in excellent hands to kick-start a fulfilling career as a Customer Service Officer. Explore your options today and take the first step towards a successful future!
Further reading
Most popular retail courses
21st July 2022
