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Customer Service Officer Courses in Launceston

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Launceston?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Launceston

The following providers offer Customer Service Officer courses in Launceston, Tasmania.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Learning Partners
3397
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

If you're seeking to embark on a rewarding career as a Customer Service Officer in Launceston, there are numerous opportunities available for training and professional development. Courses.com.au features a comprehensive range of Customer Service Officer courses in Launceston, encompassing both beginner and advanced levels. With a total of 16 courses, aspiring professionals can choose from a variety of options to suit their specific career goals and interests.

For those new to the field, there are 15 beginner courses designed for learners without prior experience or qualifications. Some of the most popular beginner courses include the Certificate III in Business BSB30120, Certificate III in Community Pharmacy SIR30116, and the Certificate II in Financial Services FNS20120. These courses equip students with the essential skills required for effective customer service roles, covering topics such as business communication, customer interactions, and problem-solving.

For those with existing experience or qualifications, the advanced training options, such as the Certificate IV in Local Government LGA40120 can enhance your career prospects. This advanced qualification delves deeper into management, enhancing your ability to lead teams and optimise service delivery. Completing such coursework can significantly increase your chances of securing managerial positions in customer service and beyond.

In addition to course offerings, various job roles complement the skills acquired through Customer Service Officer training. Graduates may find opportunities as a Customer Relationship Manager, Customer Service Representative, or even a Customer Service Manager. These roles are crucial in ensuring customer satisfaction and fostering lasting relationships, while allowing professionals to apply their learnt skills in real-world scenarios.

Launceston is a vibrant locale with a diverse economy, further heightening the demand for qualified customer service personnel across various sectors. Individuals interested in establishing a fulfilling career can explore the multitude of resources, including the Service Delivery Manager and Retention Specialist roles, which are pivotal within this field. Embrace the opportunity to expand your career by enrolling in Customer Service Officer courses in Launceston, setting yourself on a path toward professional success.