Courses for beginners
There are 9 courses available in Launceston Tasmania for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
HLTSS00065
Infection control Skill Set (Retail)
Blended, Online
6 weeks
Unavailable
- There are no mandated entry requirements.
Courses for experienced learners
There is 1 course available in Launceston Tasmania for experienced learners with prior experience or qualifications.
LGA40120
Certificate IV in Local Government
Online
12 months
$5,700
- There are no mandated entry requirements.
Global Training Institute
Key questions
How can I become a customer service officer?
To become a customer service officer in Launceston, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Launceston?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Launceston area that provide customer service officer training. The closest campus is 8km away from the center of Launceston. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Launceston
If you're seeking to embark on a rewarding career as a Customer Service Officer in Launceston, there are numerous opportunities available for training and professional development. Courses.com.au features a comprehensive range of Customer Service Officer courses in Launceston, encompassing both beginner and advanced levels. With a total of 16 courses, aspiring professionals can choose from a variety of options to suit their specific career goals and interests.
For those new to the field, there are 15 beginner courses designed for learners without prior experience or qualifications. Some of the most popular beginner courses include the Certificate III in Business BSB30120, Certificate III in Community Pharmacy SIR30116, and the Certificate II in Financial Services FNS20120. These courses equip students with the essential skills required for effective customer service roles, covering topics such as business communication, customer interactions, and problem-solving.
For those with existing experience or qualifications, the advanced training options, such as the Certificate IV in Local Government LGA40120 can enhance your career prospects. This advanced qualification delves deeper into management, enhancing your ability to lead teams and optimise service delivery. Completing such coursework can significantly increase your chances of securing managerial positions in customer service and beyond.
In addition to course offerings, various job roles complement the skills acquired through Customer Service Officer training. Graduates may find opportunities as a Customer Relationship Manager, Customer Service Representative, or even a Customer Service Manager. These roles are crucial in ensuring customer satisfaction and fostering lasting relationships, while allowing professionals to apply their learnt skills in real-world scenarios.
Launceston is a vibrant locale with a diverse economy, further heightening the demand for qualified customer service personnel across various sectors. Individuals interested in establishing a fulfilling career can explore the multitude of resources, including the Service Delivery Manager and Retention Specialist roles, which are pivotal within this field. Embrace the opportunity to expand your career by enrolling in Customer Service Officer courses in Launceston, setting yourself on a path toward professional success.
Further reading
Most popular retail courses
21st July 2022
