How do I become a Customer Service Officer in Maitland?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Maitland
The following providers offer Customer Service Officer courses in Maitland, New South Wales.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- BSBWRT311 Write simple documents
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- PSPETH009 Maintain and Enhance Confidence in Public Service
- 10728NAT Certificate II in Spoken and Written English
- SITSS00088 Online Engagement for Small Business
- ICP31220 Certificate III in Print Communications
- PSPGEN100 Manage Conflict
- AUR20116 Certificate II in Automotive Administration
- 11040NAT Certificate III in Career Advancement
- LGA40120 Certificate IV in Local Government
- BSBOPS404 Implement Customer Service Strategies
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- BSBTEC301 Design and Produce Business Documents
- LGA50120 Diploma of Local Government (Rates)
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- SITHGAM023 Attend Gaming Machines
- ICT20120 Certificate II in Applied Digital Technologies
- FWP20616 Certificate II in Timber Merchandising
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- 22646VIC Certificate IV in EAL (Further Study)
- 10856NAT Certificate IV in English Proficiency
- LGA30120 Certificate III in Local Government
- FNS20120 Certificate II in Financial Services
- BSBSS00107 Marketing and Communication Foundations Skill Set
- LGA30120 Certificate III in Local Government (Leadership & Management)
- BSBOPS305 Process Customer Complaints
Customer Service Officer careers
Discover the wide range of Customer Service Officer courses in Maitland, designed to equip you with the essential skills and knowledge required for a successful career in customer service. Whether you’re just starting out or looking to advance your career, there are 18 courses available in the Maitland area tailored to your needs. For beginners, courses like the Certificate III in Business and the Certificate II in Financial Services provide a solid foundation in business principles, helping you build valuable skills for various customer service roles.
If you're an experienced learner, consider enhancing your qualifications with advanced options such as the Certificate IV in Local Government. This course is ideal for those seeking to bolster their expertise and advance into managerial positions. With several local training providers, including Novaskill and TAFE NSW, you’ll find expert guidance and resources tailored to your learning journey in Maitland, 2320, Australia.
In addition to academic credentials, pursuing a career as a Customer Service Officer can lead to various exciting job roles. Explore opportunities such as a Customer Relationship Manager, a Service Delivery Manager, or even a Customer Service Manager. These roles are not only rewarding but also critical in creating positive customer experiences and driving business success in Maitland.
By enrolling in one of the Customer Service Officer courses in Maitland, you'll position yourself for success in a thriving industry. With leading training providers like ACIMS and GoTrain offering specialised programs, you can gain the skills necessary to excel in high-demand roles. Start your journey today and take the first step towards a fulfilling career in customer service!