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Customer Service Officer Courses in Mandurah

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Mandurah?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

The demand for skilled Customer Service Officers in Mandurah continues to grow, making it an ideal time to consider enrolling in one of the many Customer Service Officer courses in Mandurah. With a total of 16 courses available, including popular qualifications such as the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116, learners can find a suitable course regardless of their experience level. For beginners, there are 14 courses designed to equip learners with the foundational skills necessary for success in the customer service sector.

For those with prior experience, two advanced courses, notably the Certificate IV in Local Government LGA40120 and the Certificate IV in EAL (Further Study) 22646VIC, offer opportunities to enhance professional development. Education in Mandurah is provided by reputable training organisations such as Fremantle Education Centre, The Pharmacy Guild of Australia, and South Metropolitan TAFE, ensuring that participants receive quality training recognised across the industry.

Exploring the various pathways offered, you can also delve into the broader fields of study related to customer service, including Business courses and specific Customer Engagement programs. With the strategic location of Mandurah and the availability of diverse training options, aspiring Customer Service Officers can build a strong foundation for their careers while also contributing positively to the local community. Equip yourself with the skills needed in today's competitive job market by choosing one of the many Customer Service Officer courses in Mandurah.