Courses for beginners
There are 9 courses available in Perth Western Australia for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
SIR30116
Certificate III in Community Pharmacy
On Campus, Online, Traineeship
4 - 12 months
Unavailable
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
Courses for experienced learners
There is 1 course available in Perth Western Australia for experienced learners with prior experience or qualifications.
22646VIC
Certificate IV in EAL (Further Study)
On Campus
6 months
$175 - $383
- There are no mandated entry requirements.
Key questions
How can I become a customer service officer?
To become a customer service officer in Perth, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Perth?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Perth area that provide customer service officer training. The nearest campus is located right in the center of Perth. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Perth
If you are considering a career as a Customer Service Officer in Perth, you are in luck! Our extensive array of Customer Service Officer courses in Perth will provide you with the essential skills and training needed to excel in this dynamic field. With a total of 16 courses available, learners can choose from beginner courses designed for those with no prior experience, as well as advanced programs for those who want to enhance their skills. Some of the most popular beginner courses include the Certificate III in Business and the Certificate III in Retail (Customer Relationships Skill Set).
For those looking to take their career to the next level, advanced courses like the Certificate IV in Local Government and the Certificate IV in EAL (Further Study) are also offered by various training providers in Perth, such as South Metropolitan TAFE and NMTAFE. These qualifications are recognised in the industry and can significantly improve your employability. TIAWA and GTA also provide excellent training options, preparing you for a role in customer service with hands-on experience and knowledge.
The Customer Service Officer career is closely linked to a range of related job roles that you may explore after completing your studies. Positions such as Customer Relationship Manager, Customer Experience Manager, and Customer Service Representative all rely on solid foundations in customer interaction and business operations. By completing your training in Customer Service Officer courses, you will be well-positioned to pursue these opportunities.
The skills acquired through these courses not only prepare you for a variety of job roles but also lay a strong foundation in essential business skills. The Business courses offered in this field encompass a wide range of topics, including customer engagement and service strategies, which are crucial for aspiring Customer Service Officers. Engaging with these courses will enhance your capability in meeting customer needs and improving their experiences, setting you apart in a competitive job market.
Perth is a vibrant city with a growing demand for skilled Customer Service Officers across various industries. Completing a course from our extensive Customer Service Officer courses in Perth can open doors to many opportunities and allow you to thrive in your career. The investment in your education today will pay off as you step confidently into the workforce, ready to make a significant impact in the customer service landscape of Perth.
Further reading
Most popular retail courses
21st July 2022
