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Customer Service Officer Courses in Perth

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Perth?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Perth

The following providers offer Customer Service Officer courses in Perth, Western Australia.
MCI Institute
91088
1
Upskilled
40374
2
River Oak College
46425
1
Australian Vocational Academy
0826
1
Gateway Training Academy
32305
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
North Metropolitan TAFE
52786
3
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
3
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Central Regional TAFE
52789
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
IDEA
46284
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

If you are considering a career as a Customer Service Officer in Perth, you are in luck! Our extensive array of Customer Service Officer courses in Perth will provide you with the essential skills and training needed to excel in this dynamic field. With a total of 16 courses available, learners can choose from beginner courses designed for those with no prior experience, as well as advanced programs for those who want to enhance their skills. Some of the most popular beginner courses include the Certificate III in Business and the Certificate III in Retail (Customer Relationships Skill Set).

For those looking to take their career to the next level, advanced courses like the Certificate IV in Local Government and the Certificate IV in EAL (Further Study) are also offered by various training providers in Perth, such as South Metropolitan TAFE and NMTAFE. These qualifications are recognised in the industry and can significantly improve your employability. TIAWA and GTA also provide excellent training options, preparing you for a role in customer service with hands-on experience and knowledge.

The Customer Service Officer career is closely linked to a range of related job roles that you may explore after completing your studies. Positions such as Customer Relationship Manager, Customer Experience Manager, and Customer Service Representative all rely on solid foundations in customer interaction and business operations. By completing your training in Customer Service Officer courses, you will be well-positioned to pursue these opportunities.

The skills acquired through these courses not only prepare you for a variety of job roles but also lay a strong foundation in essential business skills. The Business courses offered in this field encompass a wide range of topics, including customer engagement and service strategies, which are crucial for aspiring Customer Service Officers. Engaging with these courses will enhance your capability in meeting customer needs and improving their experiences, setting you apart in a competitive job market.

Perth is a vibrant city with a growing demand for skilled Customer Service Officers across various industries. Completing a course from our extensive Customer Service Officer courses in Perth can open doors to many opportunities and allow you to thrive in your career. The investment in your education today will pay off as you step confidently into the workforce, ready to make a significant impact in the customer service landscape of Perth.