Courses for beginners
There are 9 courses available in Rockingham Western Australia for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
SIR30116
Certificate III in Community Pharmacy
On Campus, Online, Traineeship
4 - 12 months
Unavailable
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
Courses for experienced learners
There is 1 course available in Rockingham Western Australia for experienced learners with prior experience or qualifications.
22646VIC
Certificate IV in EAL (Further Study)
On Campus
6 months
$175 - $383
- There are no mandated entry requirements.
Key questions
How can I become a customer service officer?
To become a customer service officer in Rockingham, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Rockingham?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Rockingham area that provide customer service officer training. The closest campus is 9km away from the center of Rockingham. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Rockingham
If you're looking to embark on a career as a Customer Service Officer, Rockingham offers a variety of courses tailored to both beginners and experienced learners. With 16 Customer Service Officer courses available in the area, you can find a program that perfectly aligns with your skills and career goals. Convenient options for study include the Certificate III in Business BSB30120 and the highly regarded Certificate III in Community Pharmacy SIR30116, both of which are designed for those starting their journey in customer service.
For aspiring professionals with no prior experience, there are numerous beginner courses such as the Certificate III in Business (Administration) BSB30120 and the Certificate II in Financial Services FNS20120. These courses not only provide essential skills in customer service but also open doors to various career paths. If you're interested in certifications in specialised areas, the Infection Control Skill Set (Retail) HLTSS00065 may enhance your employability in health-related customer service environments.
For individuals with prior qualifications, advanced options like the Certificate IV in Local Government LGA40120 and the Certificate IV in EAL (Further Study) 22646VIC are ideal for expanding your knowledge and competencies in higher-level customer service roles. These courses are delivered by respected training providers in the Rockingham area, including Greystone College, GTA, South Metropolitan TAFE, and IDEA, all contributing to local industry needs.
In addition to pursuing accredited courses, students in Rockingham may find it beneficial to explore the various job roles associated with customer service. Positions like Customer Relationship Manager, Service Delivery Manager, and Customer Service Representative are specifically sought after in the region. With the right training, you can step into roles such as Customer Service Manager or even elevate your career as an Account Manager.
To learn more about the available options, visit the Customer Service Officer courses in Rockingham page. With the local training ecosystem rich in diverse offerings, Rockingham is the perfect place to develop your skills and advance your career in customer service. Whether you're taking your first steps into the workforce or enhancing your capabilities for career advancement, these courses equip you with the necessary tools to succeed in a competitive job market.
Further reading
Most popular retail courses
21st July 2022
