Courses for beginners
There are 9 courses available in Shepparton Victoria for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
HLTSS00065
Infection control Skill Set (Retail)
Blended, Online
6 weeks
Unavailable
- There are no mandated entry requirements.
Courses for experienced learners
There is 1 course available in Shepparton Victoria for experienced learners with prior experience or qualifications.
LGA40120
Certificate IV in Local Government
Online
12 months
$5,700
- There are no mandated entry requirements.
Global Training Institute
Key questions
How can I become a customer service officer?
To become a customer service officer in Shepparton, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Shepparton?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Shepparton area that provide customer service officer training. The closest campus is 87km away from the center of Shepparton. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Shepparton
For those looking to enhance their career in customer service, the available Customer Service Officer courses in Shepparton provide an excellent foundation. With a total of 14 courses tailored to meet various skill levels, aspiring professionals can choose from beginner courses designed for newcomers as well as more advanced options for those with prior experience. This diverse range of courses allows learners to gain essential skills that are highly valued across numerous industries.
Among the popular beginner courses, the Certificate III in Business BSB30120 stands out for its comprehensive approach to fundamental business principles. Other noteworthy options include the Certificate III in Community Pharmacy SIR30116 and the Certificate II in Applied Digital Technologies ICT20120. These courses equip learners with the vital skills necessary to excel as a Customer Service Officer.
For experienced individuals looking to further their career, the Certificate IV in Local Government LGA40120 offers an advanced pathway. This qualification helps established professionals refine their skills and adapt to evolving industry standards. Such credentials can open doors to a variety of roles within the customer service field, including positions such as Customer Relationship Manager and Customer Service Manager.
The Customer Service Officer role connects to pivotal fields of study including Business courses and Customer Engagement. These academic areas not only prepare learners for practical challenges but also enhance their understanding of customer dynamics, making them adept at handling various customer interactions. Engaging with these subjects can significantly boost one's confidence when pursuing a career in customer service.
Shepparton boasts an array of career opportunities that await those who complete their training. From positions like Customer Service Representative to Account Executive, there is a strong demand for skilled professionals ready to deliver exceptional service. By enrolling in one of the many Customer Service Officer courses in Shepparton, individuals take the first step toward a rewarding and dynamic career, equipped with the skills necessary to thrive in today's fast-paced job market.
Further reading
Most popular retail courses
21st July 2022
