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Customer Service Officer Courses in Toowoomba

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Toowoomba?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Toowoomba

The following providers offer Customer Service Officer courses in Toowoomba, Queensland.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Work Savvy
91778
1
Just Careers Training
91413
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Lowood State High School
30392
2
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

For those looking to pursue a career in customer service, the Customer Service Officer courses in Toowoomba provide a variety of options tailored to diverse learning needs. With 15 courses available ranging from beginner to advanced levels, individuals with no prior experience can undertake popular introductory programmes such as the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. These courses equip learners with essential skills that prepare them for various roles within the customer service sector.

Experienced learners can enhance their qualifications with advanced options like the Certificate IV in Local Government LGA40120. This blend of beginner and advanced Customer Service Officer courses in Toowoomba ensures that aspiring professionals can find the right fit, regardless of their current expertise.

The skills acquired through these courses not only pave the way for becoming a Customer Service Officer but also open doors to various related roles in the industry. Alongside customer service positions, paths are available toward becoming a Customer Relationship Manager or a Customer Experience Manager. Each course offers a comprehensive overview that supports learners in advancing their careers within the vibrant landscape of Toowoomba's job market.

Moreover, the business courses affiliated with these qualifications focus on core aspects of customer engagement, crucial for anyone aiming to thrive in this field. With a strong emphasis on customer dynamics, these Customer Service Officer courses in Toowoomba are designed to meet the growing demand for skilled professionals who can effectively manage client relationships and contribute to business success.