Courses for beginners
There are 9 courses available in Townsville Queensland for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
SIR30116
Certificate III in Community Pharmacy
Online, Traineeship
3 - 12 months
$0 - $999
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
Courses for experienced learners
There is 1 course available in Townsville Queensland for experienced learners with prior experience or qualifications.
LGA40120
Certificate IV in Local Government
Online
12 months
$5,700
- There are no mandated entry requirements.
Global Training Institute
Key questions
How can I become a customer service officer?
To become a customer service officer in Townsville, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Townsville?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Townsville area that provide customer service officer training. The nearest campus is located right in the center of Townsville. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Townsville
Are you looking to embark on a rewarding career in customer service? Enrolling in Customer Service Officer courses in Townsville is the perfect way to gain the skills and knowledge needed for success in this dynamic field. With several registered training organisations in the Townsville area, you can find a course that fits your schedule and learning style. By acquiring expertise in customer service, you’ll not only enhance your career prospects but also improve your ability to engage effectively with clients and customers in your local community.
Customer Service Officers play a vital role in fostering positive relationships between businesses and their clientele. As you pursue your education, consider related job roles that may pique your interest, such as a Customer Relationship Manager or a Customer Experience Manager. Each of these positions contributes to a company's success by ensuring customer satisfaction and loyalty, making them ideal for graduates of Customer Service Officer courses in Townsville.
In Townsville, the demand for skilled customer service professionals is on the rise, opening doors to various career opportunities. Upon completing your studies, you might find yourself exploring positions like a Service Delivery Manager or a Customer Service Representative. These roles provide excellent pathways for growth within the customer service industry and enhance your ability to make a meaningful impact in your chosen field.
In addition to enhancing your core customer service skills, these courses will expose you to various specialisations, including positions such as Account Manager or Client Services Officer. Participating in Customer Service Officer courses in Townsville not only sets the foundation for a fulfilling career but also allows you to explore diverse roles like a Retention Specialist or a Engagement Manager. Start your journey today and unlock your potential in the ever-evolving customer service landscape!
Further reading
Most popular retail courses
21st July 2022
