How do I become a Customer Service Officer in Townsville?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Townsville
The following providers offer Customer Service Officer courses in Townsville, Queensland.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Work Savvy
91778
1
Just Careers Training
91413
1
Australian Vocational Academy
0826
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR20116 Certificate II in Automotive Administration
- SITSS00088 Online Engagement for Small Business
- AUR21120 Certificate II in Automotive Sales
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- ICT20120 Certificate II in Applied Digital Technologies
- BSBTEC301 Design and Produce Business Documents
- SITXCCS014 Provide Service to Customers
- LGA30120 Certificate III in Local Government
- BSBSS00107 Marketing and Communication Foundations Skill Set
- FNS20120 Certificate II in Financial Services
- 22646VIC Certificate IV in EAL (Further Study)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SITHGAM023 Attend Gaming Machines
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SIR30316 Certificate III in Business to Business Sales
- PSPETH009 Maintain and Enhance Confidence in Public Service
- LGA30120 Certificate III in Local Government (Leadership & Management)
- LGA50120 Diploma of Local Government (Rates)
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- LGA40120 Certificate IV in Local Government
- TLIE2007 Use communications systems
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- 10728NAT Certificate II in Spoken and Written English
- 10856NAT Certificate IV in English Proficiency
- SITXFIN007 Process Financial Transactions
- BSBOPS404 Implement Customer Service Strategies
Customer Service Officer careers
Are you looking to embark on a rewarding career in customer service? Enrolling in Customer Service Officer courses in Townsville is the perfect way to gain the skills and knowledge needed for success in this dynamic field. With several registered training organisations in the Townsville area, you can find a course that fits your schedule and learning style. By acquiring expertise in customer service, you’ll not only enhance your career prospects but also improve your ability to engage effectively with clients and customers in your local community.
Customer Service Officers play a vital role in fostering positive relationships between businesses and their clientele. As you pursue your education, consider related job roles that may pique your interest, such as a Customer Relationship Manager or a Customer Experience Manager. Each of these positions contributes to a company's success by ensuring customer satisfaction and loyalty, making them ideal for graduates of Customer Service Officer courses in Townsville.
In Townsville, the demand for skilled customer service professionals is on the rise, opening doors to various career opportunities. Upon completing your studies, you might find yourself exploring positions like a Service Delivery Manager or a Customer Service Representative. These roles provide excellent pathways for growth within the customer service industry and enhance your ability to make a meaningful impact in your chosen field.
In addition to enhancing your core customer service skills, these courses will expose you to various specialisations, including positions such as Account Manager or Client Services Officer. Participating in Customer Service Officer courses in Townsville not only sets the foundation for a fulfilling career but also allows you to explore diverse roles like a Retention Specialist or a Engagement Manager. Start your journey today and unlock your potential in the ever-evolving customer service landscape!
