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Customer Service Representative Courses in Ballina

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

    • 0.956 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

      Explore all careers
  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Representative in Ballina?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Ballina

The following providers offer Customer Service Representative courses in Ballina, New South Wales.
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
BSI Learning
21371
1
Foundation Training Australia
31972
1
IPS Institute
32186
1
Tubal
51679
3
MCI Institute
91088
1
Williams Business College
41316
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Australian College of Higher Studies
90924
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Diocese of Lismore
45649
2
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

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To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you are looking to start your career in customer service, you'll be pleased to know that there are a variety of Customer Service Representative courses in Ballina tailored to suit both beginners and experienced learners. With 18 exceptional courses available in the local area, you can choose from comprehensive options such as the Certificate III in Retail SIR30216 or the Certificate III in Business (Customer Engagement) BSB30120, which provide the essential skills needed to excel in customer-facing roles. For aspiring students with no prior experience, programs like the Customer Service Skill Set SITSS00078 or the introductory Certificate I in Retail Services SIR10116 are perfect choices to get you started.

Ballina is a vibrant community that values exceptional customer service across various industries. By enrolling in one of the Customer Service Representative courses in Ballina, you will gain invaluable knowledge that enhances your employability. For those seeking to advance their careers, advanced courses such as the Certificate IV in General Insurance FNS41422 and the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121 are excellent options that can take your skills to the next level.

No matter your experience level, the Customer Service Representative courses in Ballina are designed to fit your needs and aspirations. With a blend of theoretical knowledge and practical skills, these courses will prepare you to provide exemplary service in any customer-focused environment. Explore the range of options available and take your first step towards a rewarding career in customer service today!