Courses for beginners
There are 8 courses available in Brisbane Queensland for beginner learners with no prior experience or qualifications.
SIR30216
Certificate III in Retail
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
BSB30120
Certificate III in Business (Customer Engagement)
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR20216
Certificate II in Retail Services
Blended, On Campus, Online, Traineeship
4 - 18 months
$0 - $4,330
- There are no mandated entry requirements.
+ 12 more
SIR10116
Certificate I in Retail Services
Blended, On Campus, Online
4 - 6 months
$0 - $1,200
- There are no mandated entry requirements.
Courses for experienced learners
There are 2 courses available in Brisbane Queensland for experienced learners with prior experience or qualifications.
FNS41422
Certificate IV in General Insurance
On Campus, Online, Traineeship
7 - 36 months
$0 - $6,000
- There are no mandated entry requirements.
HLT47121
Certificate IV in Hospital or Health Services Pharmacy Support
Blended, Traineeship
24 months
$5,500
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications
Key questions
How can I become a customer service representative?
To become a customer service representative in Brisbane, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Brisbane?
You can train to become a customer service representative by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Brisbane area that provide customer service representative training. The nearest campus is located right in the center of Brisbane. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Avg yearly income
$62,400
Skill level
Beginner
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Avg yearly income
$75,400
Skill level
Beginner
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Avg yearly income
$78,000
Skill level
Advanced
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Avg yearly income
$54,600
Skill level
Beginner
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Avg yearly income
$72,800
Skill level
Beginner
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Avg yearly income
$55,016
Skill level
Beginner
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Avg yearly income
$104,000
Skill level
Advanced
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Avg yearly income
$93,600
Skill level
Advanced
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Avg yearly income
$101,400
Skill level
Advanced
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Avg yearly income
$124,800
Skill level
Advanced
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Avg yearly income
$112,996
Skill level
Advanced
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Avg yearly income
$72,488
Skill level
Advanced
More about customer service representative courses in Brisbane
If you're considering a career in customer service, you're in the right place! There is a diverse range of Customer Service Representative courses in Brisbane that cater to both beginners and experienced learners. With 20 different courses available, you can find the right qualification to fit your career aspirations, whether you're just starting out or looking to build on existing skills. You'll find courses offered by various reputable training providers in Brisbane, ensuring you receive quality training that is recognised across the industry.
For those who are new to the field, there are 18 beginner courses specifically designed for learners with no prior experience. Popular options include the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120. Both courses provide a solid foundation in customer service skills, equipping you with the knowledge needed to excel in various customer-facing roles within Brisbane's vibrant job market.
If you have some experience in customer service, consider enrolling in one of the advanced courses available. The Certificate IV in General Insurance FNS41422 is popular among professionals looking to advance in the insurance sector, while the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121 caters to those seeking to make a mark in health services. These tailored courses help develop your skills further, preparing you for supervisory positions and ensuring your competitiveness in the job market.
It's also important to explore the fields of study related to customer service roles. By delving into Business courses or Retail courses, you can gain a broader understanding of the industry. For those particularly interested in customer relations, the Customer Engagement courses offer valuable insights into enhancing customer experiences and fostering loyalty, which are essential skills in today's service-driven economy.
Brisbane offers a wealth of opportunities for those pursuing a career in customer service. By enrolling in one of the many Customer Service Representative courses in Brisbane, you can position yourself for success in a dynamic work environment. Choose the course that best aligns with your goals, whether it's a short course to upskill or a comprehensive qualification to kickstart your journey in this rewarding field. Start exploring your options today!
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
