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Customer Service Representative Courses in Brisbane

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

How do I become a Customer Service Representative in Brisbane?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Brisbane

The following providers offer Customer Service Representative courses in Brisbane, Queensland.
ARC Training
91007
2
National Skills
45438
1
Alffie
41206
3
Central Coast Community College
90304
1
Learning Sphere
91718
2
Key Institute
20855
2
Work Skills
31384
1
BSI Learning
21371
2
Foundation Training Australia
31972
1
IPS Institute
32186
1
Designer Life
32502
3
Collaboration Learning
52247
1
Tubal
51679
3
Arrow Training Services
6127
1
ALS Certificates and Diplomas
32044
4
Academy Xi
1
TAFE Queensland
0275
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
METS Training Services
91018
2
Mastery Institute Australia
40813
3
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Cornzal
31663
2
Axiom College
40489
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Precision Training
91808
2
Vocational Training Services
51843
2
Lowood State High School
30392
1
Australia Unity Institute of Technology
2857
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
1 Education
6639
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
VERTO
6971
1
SWC Training
4567
2
Brisbane Business and Hospitality Training
31983
1
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Youth Development and Training
31892
1
Gold Coast Training College
40816
1
Health Industry Training
32145
1
South West TAFE
3120
1
TasTAFE
60142
1
Australian Health and Science Institute
40185
1
Comtech Training
90933
1
Australian Academy of Advanced Skills
45240
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

Author Image Courses.com.au Team

Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're considering a career in customer service, you're in the right place! There is a diverse range of Customer Service Representative courses in Brisbane that cater to both beginners and experienced learners. With 20 different courses available, you can find the right qualification to fit your career aspirations, whether you're just starting out or looking to build on existing skills. You'll find courses offered by various reputable training providers in Brisbane, ensuring you receive quality training that is recognised across the industry.

For those who are new to the field, there are 18 beginner courses specifically designed for learners with no prior experience. Popular options include the Certificate III in Retail SIR30216 and the Certificate III in Business (Customer Engagement) BSB30120. Both courses provide a solid foundation in customer service skills, equipping you with the knowledge needed to excel in various customer-facing roles within Brisbane's vibrant job market.

If you have some experience in customer service, consider enrolling in one of the advanced courses available. The Certificate IV in General Insurance FNS41422 is popular among professionals looking to advance in the insurance sector, while the Certificate IV in Hospital or Health Services Pharmacy Support HLT47121 caters to those seeking to make a mark in health services. These tailored courses help develop your skills further, preparing you for supervisory positions and ensuring your competitiveness in the job market.

It's also important to explore the fields of study related to customer service roles. By delving into Business courses or Retail courses, you can gain a broader understanding of the industry. For those particularly interested in customer relations, the Customer Engagement courses offer valuable insights into enhancing customer experiences and fostering loyalty, which are essential skills in today's service-driven economy.

Brisbane offers a wealth of opportunities for those pursuing a career in customer service. By enrolling in one of the many Customer Service Representative courses in Brisbane, you can position yourself for success in a dynamic work environment. Choose the course that best aligns with your goals, whether it's a short course to upskill or a comprehensive qualification to kickstart your journey in this rewarding field. Start exploring your options today!