Courses for beginners
There are 8 courses available in Newcastle New South Wales for beginner learners with no prior experience or qualifications.
SIR30216
Certificate III in Retail
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
BSB30120
Certificate III in Business (Customer Engagement)
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR20216
Certificate II in Retail Services
Blended, On Campus, Online, Traineeship
4 - 18 months
$0 - $4,330
- There are no mandated entry requirements.
+ 6 more
SIR10116
Certificate I in Retail Services
Online
6 months
$1,200
- There are no mandated entry requirements.
Gold Coast Training College
Courses for experienced learners
There are 2 courses available in Newcastle New South Wales for experienced learners with prior experience or qualifications.
FNS41422
Certificate IV in General Insurance
On Campus, Online, Traineeship
7 - 36 months
$0 - $6,000
- There are no mandated entry requirements.
HLT47121
Certificate IV in Hospital or Health Services Pharmacy Support
Traineeship
24 months
$5,500
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications
SWC Training
Key questions
How can I become a customer service representative?
To become a customer service representative in Newcastle, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Newcastle?
You can train to become a customer service representative by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Newcastle area that provide customer service representative training. The closest campus is 2km away from the center of Newcastle. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Avg yearly income
$62,400
Skill level
Beginner
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Avg yearly income
$75,400
Skill level
Beginner
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Avg yearly income
$78,000
Skill level
Advanced
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Avg yearly income
$54,600
Skill level
Beginner
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Avg yearly income
$72,800
Skill level
Beginner
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Avg yearly income
$55,016
Skill level
Beginner
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Avg yearly income
$104,000
Skill level
Advanced
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Avg yearly income
$93,600
Skill level
Advanced
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Avg yearly income
$101,400
Skill level
Advanced
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Avg yearly income
$124,800
Skill level
Advanced
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Avg yearly income
$112,996
Skill level
Advanced
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Avg yearly income
$72,488
Skill level
Advanced
More about customer service representative courses in Newcastle
For those seeking to begin a rewarding career in customer service, the Customer Service Representative courses in Newcastle offer a variety of options tailored to different learning levels. With 18 courses available, including 16 designed for beginners, aspiring professionals can find suitable training to enhance their skills and employability in the bustling Newcastle area. Renowned courses such as the Certificate III in Retail and the Certificate II in Retail Services are just a couple of examples that cover essential competencies in customer engagement and retail operations.
Newcastle's local training provider, Wesley Vocational Institute, offers a range of reputable courses that are recognised across the industry. In addition to beginner qualifications, there are also advanced options available such as the Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support, making it easier for learners with more experience to upskill and advance their careers.
Throughout your training, you'll develop key skills that are integral to various job roles. Positions like Customer Service Officer, Customer Experience Manager, and Retail Assistant are just a few opportunities that await those who complete these training courses. These roles not only provide fulfilling career paths but also allow you to make significant contributions to businesses in the Newcastle region.
The business courses, retail courses, and customer engagement courses available in Newcastle are designed to equip learners with the essential knowledge to thrive in competitive environments. By enrolling in one of the courses, you are taking the first step toward achieving a rewarding customer service career and gaining access to a diverse range of job prospects in the community.
With a focus on practical skills and real-world applications, the Customer Service Representative courses in Newcastle ensure that students are well-prepared for the dynamic nature of the front-line service roles. If you’re ready to start your journey or enhance your career, explore the courses available today, and take advantage of the opportunities that working in customer service can bring to your life in Newcastle.
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
