Courses for beginners
There are 8 courses available in Rockingham Western Australia for beginner learners with no prior experience or qualifications.
SIR30216
Certificate III in Retail
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
BSB30120
Certificate III in Business (Customer Engagement)
Online
15 months
$3,500
- There are no mandated entry requirements.
Australian College
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR20216
Certificate II in Retail Services
Blended, Distance, Online, Traineeship
4 - 18 months
$0 - $4,330
- There are no mandated entry requirements.
+ 5 more
SIR10116
Certificate I in Retail Services
Online
6 months
$1,200
- There are no mandated entry requirements.
Gold Coast Training College
Courses for experienced learners
There are 2 courses available in Rockingham Western Australia for experienced learners with prior experience or qualifications.
FNS41422
Certificate IV in General Insurance
On Campus, Online, Traineeship
7 - 36 months
$0 - $6,000
- There are no mandated entry requirements.
HLT47121
Certificate IV in Hospital or Health Services Pharmacy Support
Traineeship
24 months
$5,500
- At least 1 years work experience in a related field OR
- Completed Certificate III in Hospital or Health Services Pharmacy Support or equivalent qualifications
SWC Training
Key questions
How can I become a customer service representative?
To become a customer service representative in Rockingham, you may want to consider completing the Certificate III in Retail. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Rockingham?
You can train to become a customer service representative by completing a qualification with Australian College. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Rockingham area that provide customer service representative training. The closest campus is 25km away from the center of Rockingham. You can also study a customer service representative course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service representative sector.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Avg yearly income
$62,400
Skill level
Beginner
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Avg yearly income
$75,400
Skill level
Beginner
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Avg yearly income
$78,000
Skill level
Advanced
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Avg yearly income
$54,600
Skill level
Beginner
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Avg yearly income
$72,800
Skill level
Beginner
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Avg yearly income
$55,016
Skill level
Beginner
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Avg yearly income
$104,000
Skill level
Advanced
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Avg yearly income
$93,600
Skill level
Advanced
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Avg yearly income
$101,400
Skill level
Advanced
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Avg yearly income
$124,800
Skill level
Advanced
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Avg yearly income
$112,996
Skill level
Advanced
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Avg yearly income
$72,488
Skill level
Advanced
More about customer service representative courses in Rockingham
For those looking to embark on a rewarding career in customer service, there are numerous Customer Service Representative courses in Rockingham to suit every level of experience. With 18 courses available, both beginners and experienced learners can find suitable options to develop their skills and enhance employability. Notably, there are 16 beginner courses focused on fundamental skills, such as the Certificate III in Retail and the Certificate II in Retail Services, which are ideal for those starting their journey.
Training is readily accessible in the Rockingham area through reputable providers such as Cartec Training, offering the Certificate III in Business (Customer Engagement), among others. Moreover, those seeking to further their qualifications can explore advanced options like the Certificate IV in General Insurance or the Certificate IV in Hospital or Health Services Pharmacy Support, suitable for individuals with prior experience.
Participants in these courses will be well-prepared for a variety of job roles within the customer service field. Opportunities abound for a range of positions, including Customer Service Officer, Customer Service Manager, and Service Delivery Manager. These roles not only allow individuals to apply their training but also offer the chance to grow within the dynamic and ever-evolving customer service industry.
In addition to the comprehensive training options, potential students can benefit from the extensive knowledge areas related to customer service. Consider exploring Customer Engagement and Retail Operations courses to widen your skill set. By completing these programs, you’ll be equipped to take on various roles within the growing customer service landscape.
Finally, pursuing Customer Service Representative courses in Rockingham is an excellent way to pave your path towards success. Whether you aspire to be a Store Manager or a Retail Team Leader, the available courses will provide the essential skills and knowledge needed to thrive. Take your first step today and unlock new possibilities in the customer service arena!
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
