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Customer Service Representative Courses in Wodonga

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

    • 0.956 AI Exposure: Medium

      This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.

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  • This role has a moderate level of AI exposure. AI can enhance efficiency for some tasks, but this job still relies on human skills and decision-making.
AI exposure data adapted from Felten, Raj & Seamans (2021). Shortage data sourced from Jobs and Skills Australia (2024).

How do I become a Customer Service Representative in Wodonga?

Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Wodonga

The following providers offer Customer Service Representative courses in Wodonga, Victoria.
River Oak College
46425
1
MCI Institute
91088
1
Academy Xi
1
South Regional TAFE
52790
1
ETC Training Solutions
6998
2
MADEC
3957
2
College Australia
31222
2
Australian Salesmasters Training
6854
2
Training Institute Australasia
52612
2
Australian College of Training
51269
2
Workplace Training Strategies
21859
2
TAFE NSW
90003
2
Vocational Training Services
51843
2
Tubal
51679
2
GEM College of International Business
0366
1
Institute of Research and Learning
6235
1
Alffie
41206
1
Learning Sphere
91718
1
Australian Training Plus
91434
1
Regional Training Services Qld
40702
1
ARC Training
91007
1
VERTO
6971
1
SWC Training
4567
2
Dynamic Learning Services
40467
1
North East Vocational College
40222
1
Sureway
91058
1
HITsa Training and Employment
40200
1
Key Institute
20855
1
OCTEC Limited
90142
1
Precise Training
21090
1
Scala The Training Company
60101
1
Training Education And Management Services
91852
1
Kaplan Professional
90116
1
Financial Education
90725
1
Gold Coast Training College
40816
1
South West TAFE
3120
1
Charles Sturt University
1

Common questions

In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.

Source: *Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.

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Further reading

How to start a career as a Medical Receptionist

7th December 2021

What can you do with a Certificate III in Retail?

13th October 2020

Most popular retail courses

21st July 2022

All customer service representative courses

Customer Service Representative careers

If you're looking to build a rewarding career in customer service, the Customer Service Representative courses in Wodonga offer a fantastic starting point. With a total of 17 diverse courses available in the area, learners can find the perfect programme to suit their needs. From beginner courses such as the Certificate III in Retail to the Certificate III in Business (Customer Engagement), you'll acquire valuable skills to help you excel in the customer service industry.

For those who are stepping into the workforce for the first time, the 15 beginner courses available in Wodonga provide a well-rounded introduction to customer service. Popular options include the Certificate II in Retail Services and the Customer Service Skill Set, equipping you with essential skills to engage effectively with customers. These qualifications are designed for individuals with no prior experience, making them ideal for anyone ready to embark on a fulfilling career.

If you're already experienced and seeking advancement, Wodonga also has courses tailored for you. The Certificate IV in General Insurance and the Certificate IV in Hospital or Health Services Pharmacy Support are excellent options for furthering your expertise in the customer service field. With these qualifications, you can explore higher-level job roles, including positions such as a Customer Service Manager or Customer Relationship Manager.

As you pursue your education, consider how these Customer Service Representative courses in Wodonga can open doors to a wide range of exciting job opportunities. Roles such as a Store Manager or even an Account Executive can be within your reach with the right qualifications. Embrace the chance to excel in customer service and take the first step today towards a rewarding career!