Certificate IV in Clothing Production in Australian Capital Territory

Step up to senior management with the BSB60420 Advanced Diploma of Leadership and Management. This advanced qualification will teach you how to provide leadership across an organisation while managing innovation and continuous improvement. Over 12-18 months of study you will be developing your critical thinking and strategic communication skills. Graduate ready to implement a business plan and tackle a range of complex problems and strategies. Enquire now for the list of elective choices, entry requirements, and enrolment opportunities near you.

The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package.

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.

The Diploma of Salon Management (SHB50216) is perfect for hair and beauty salon owners wanting to compliment their creative skills with sound business knowledge and practices. Students begin their studies with 7 core units. They learn how to manage HR and recruitment, build team leadership and safety while managing treatment services. Students then select 3 elective units from course a range of specialities; franchising, management, training, learning and development. The Diploma of Salon Management (SHB50216) is a nationally recognised training qualification and part of the official Hairdressing and Beauty Services Training Package.

The BSB40120 Certificate IV in Business (Leadership) will help you develop confidence as a team leader and demonstrate strong leadership in the workplace. You will learn how to lead difficult conversations, articulate and present your ideas, make presentations, mentor and develop your team members, and manage your own professional development. Enquire now for the list of entry requirements, study unit choices, and upcoming enrolment dates.

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.

If you love people, the SIT30122 Certificate III in Tourism opens up a wide range of jobs at theme parks, museums, wineries, cultural heritage sites, visitor information centres, tourist offices, and tourist attractions. With this nationally recognised qualification you’ll gain foundational knowledge of the tourist industry in Australia as well as skills in customer service and communication. Choose specialist electives to support job roles in tourism operations, tourism delivery, marine tourism, holiday parks and resorts, client and customer service, IT and administration. Enquire now for the list of entry requirements, specialist electives (and their availability) and upcoming enrolment dates.

The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider). The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package.

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol.

Launch your career in financial services and insurance with the FNS41422 Certificate IV in General Insurance. This nationally recognised certificate will increase your knowledge of insurance products and services, and develop your skills in claims processing, risk exposure assessment, dispute resolution, client relationships, customer service, and underwriting. The course also includes the ASIC Tier 2 general insurance units. Enquire now for the full list of entry requirements, AFS licensing subject selection, and upcoming enrolment opportunities near you. PLEASE NOTE: students who are seeking an AFS licence with the Australian Securities & Investments Commission should contact the training provider before enrolment.