Courses for beginners
There are 8 courses available in Australian Capital Territory Australian Capital Territory for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
HLTSS00065
Infection control Skill Set (Retail)
Blended, Online
6 weeks
Unavailable
- There are no mandated entry requirements.
Courses for experienced learners
There are 2 courses available in Australian Capital Territory Australian Capital Territory for experienced learners with prior experience or qualifications.
22646VIC
Certificate IV in EAL (Further Study)
On Campus
24 months
$1,550
- There are no mandated entry requirements.
Canberra Institute of Technology
LGA40120
Certificate IV in Local Government
Online
12 months
$5,700
- There are no mandated entry requirements.
Global Training Institute
Key questions
How can I become a customer service officer?
To become a customer service officer in Australian Capital Territory, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Australian Capital Territory?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Australian Capital Territory area that provide customer service officer training. The closest campus is 2km away from the center of Australian Capital Territory. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
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Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
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$93,600
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Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
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$93,600
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Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
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$74,880
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Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
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Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
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Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
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Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
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Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
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$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
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Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
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More about customer service officer courses in Australian Capital Territory
If you're looking to start a fulfilling career in customer service, exploring the various Customer Service Officer courses in Australian Capital Territory is a great place to begin. With 15 diverse courses available, you can find a program that suits your needs, whether you're a complete beginner or someone with prior experience in the field. A variety of courses, from the Certificate III in Business to the Certificate III in Community Pharmacy, provide you with foundational skills that are essential for success in customer service roles.
For individuals new to the industry, there are 13 beginner-level courses, including the Certificate II in Financial Services and the Certificate III in Retail (Customer Relationships Skill Set), which equip you with the necessary tools to excel. Additionally, those who wish to elevate their current skills can investigate advanced courses such as the Certificate IV in Local Government and the Certificate IV in EAL (Further Study). The title of a Customer Service Officer can also transition into many vibrant sectors, making these qualifications beneficial.
Enrolling in a course in the Australian Capital Territory opens doors to various career paths within the customer service sector. The training providers are either registered RTOs or acknowledged by relevant industry bodies, ensuring that you receive top-quality education. Moreover, the broad range of courses is conveniently set for those residing in and around Canberra, giving you easy access to training that is just a stone's throw away.
Additionally, these courses not only focus on the core competencies required for a Customer Service Officer but also link to broader studies such as Business courses and Customer Engagement. This interconnectedness of learning helps to enhance your understanding of the marketplace while improving your customer service skills. Start your journey in customer service today by exploring the options available at Courses.com.au!
Further reading
Most popular retail courses
21st July 2022
