How do I become a Customer Service Officer in Australian Capital Territory?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Australian Capital Territory
The following providers offer Customer Service Officer courses in Australian Capital Territory.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Canberra Institute of Technology
0101
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
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7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SITXCCS014 Provide Service to Customers
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- FWP20616 Certificate II in Timber Merchandising
- BSBOPS404 Implement Customer Service Strategies
- BSBOPS305 Process Customer Complaints
- BSB30415 Certificate III in Business Administration
- SITHGAM023 Attend Gaming Machines
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- BSBSS00107 Marketing and Communication Foundations Skill Set
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- LGA40120 Certificate IV in Local Government
- ICT20120 Certificate II in Applied Digital Technologies
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- HLTSS00065 Infection control Skill Set (Retail)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- LGA50120 Diploma of Local Government (Rates)
- AUR21120 Certificate II in Automotive Sales
- LGA30120 Certificate III in Local Government
- BSBTEC301 Design and Produce Business Documents
- AUR20116 Certificate II in Automotive Administration
- PSPGEN100 Manage Conflict
- 11040NAT Certificate III in Career Advancement
- FNS20120 Certificate II in Financial Services
- PSPETH009 Maintain and Enhance Confidence in Public Service
- LGA30120 Certificate III in Local Government (Leadership & Management)
- ICP31220 Certificate III in Print Communications
Customer Service Officer careers
If you're looking to start a fulfilling career in customer service, exploring the various Customer Service Officer courses in Australian Capital Territory is a great place to begin. With 15 diverse courses available, you can find a program that suits your needs, whether you're a complete beginner or someone with prior experience in the field. A variety of courses, from the Certificate III in Business to the Certificate III in Community Pharmacy, provide you with foundational skills that are essential for success in customer service roles.
For individuals new to the industry, there are 13 beginner-level courses, including the Certificate II in Financial Services and the Certificate III in Retail (Customer Relationships Skill Set), which equip you with the necessary tools to excel. Additionally, those who wish to elevate their current skills can investigate advanced courses such as the Certificate IV in Local Government and the Certificate IV in EAL (Further Study). The title of a Customer Service Officer can also transition into many vibrant sectors, making these qualifications beneficial.
Enrolling in a course in the Australian Capital Territory opens doors to various career paths within the customer service sector. The training providers are either registered RTOs or acknowledged by relevant industry bodies, ensuring that you receive top-quality education. Moreover, the broad range of courses is conveniently set for those residing in and around Canberra, giving you easy access to training that is just a stone's throw away.
Additionally, these courses not only focus on the core competencies required for a Customer Service Officer but also link to broader studies such as Business courses and Customer Engagement. This interconnectedness of learning helps to enhance your understanding of the marketplace while improving your customer service skills. Start your journey in customer service today by exploring the options available at Courses.com.au!
