Courses for beginners
There are 8 courses available in Canberra Australian Capital Territory for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
HLTSS00065
Infection control Skill Set (Retail)
Blended, Online
6 weeks
Unavailable
- There are no mandated entry requirements.
Courses for experienced learners
There are 2 courses available in Canberra Australian Capital Territory for experienced learners with prior experience or qualifications.
22646VIC
Certificate IV in EAL (Further Study)
On Campus
24 months
$1,550
- There are no mandated entry requirements.
Canberra Institute of Technology
LGA40120
Certificate IV in Local Government
Online
12 months
$5,700
- There are no mandated entry requirements.
Global Training Institute
Key questions
How can I become a customer service officer?
To become a customer service officer in Canberra, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Canberra?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Canberra area that provide customer service officer training. The nearest campus is located right in the center of Canberra. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Canberra
Embarking on a career as a Customer Service Officer in Canberra opens up numerous opportunities in various industries, including retail, healthcare, and business sectors. With Customer Service Officer courses in Canberra, individuals can gain essential skills that are highly valued by employers. There are a variety of training options available, ranging from beginner courses such as the Certificate III in Business BSB30120 to specialised training like the Certificate III in Community Pharmacy SIR30116. These courses, delivered by recognised providers like CIT and The Pharmacy Guild of Australia, equip students with foundational knowledge and practical skills needed for a successful career.
For individuals seeking to enhance their credentials further, advanced Customer Service Officer courses in Canberra are also offered, such as the Certificate IV in Local Government LGA40120 and the Certificate IV in EAL (Further Study) 22646VIC. These programs cater to students with prior experience or qualifications, enabling them to advance their careers within customer service roles and beyond. Course participants benefit from a robust curriculum that integrates vital communication skills, relationship building, and conflict resolution, essential for success in this field.
Training in customer service education not only prepares learners for immediate roles in sectors like business and community services, but also fosters vital skills that are transferable across various industries. Enrolling in Customer Service Officer courses in Canberra provides a pathway to explore fields such as Business courses and Customer Engagement. With several training providers available in the area, including CIT and The Pharmacy Guild of Australia, aspiring customer service professionals are well-equipped to enter the workforce or advance their current positions, contributing significantly to customer satisfaction and business success in Canberra.
Further reading
Most popular retail courses
21st July 2022
