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Customer Service Officer Courses in Canberra

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Canberra?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Canberra

The following providers offer Customer Service Officer courses in Canberra, Australian Capital Territory.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Canberra Institute of Technology
0101
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

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All customer service officer courses

Customer Service Officer careers

Embarking on a career as a Customer Service Officer in Canberra opens up numerous opportunities in various industries, including retail, healthcare, and business sectors. With Customer Service Officer courses in Canberra, individuals can gain essential skills that are highly valued by employers. There are a variety of training options available, ranging from beginner courses such as the Certificate III in Business BSB30120 to specialised training like the Certificate III in Community Pharmacy SIR30116. These courses, delivered by recognised providers like CIT and The Pharmacy Guild of Australia, equip students with foundational knowledge and practical skills needed for a successful career.

For individuals seeking to enhance their credentials further, advanced Customer Service Officer courses in Canberra are also offered, such as the Certificate IV in Local Government LGA40120 and the Certificate IV in EAL (Further Study) 22646VIC. These programs cater to students with prior experience or qualifications, enabling them to advance their careers within customer service roles and beyond. Course participants benefit from a robust curriculum that integrates vital communication skills, relationship building, and conflict resolution, essential for success in this field.

Training in customer service education not only prepares learners for immediate roles in sectors like business and community services, but also fosters vital skills that are transferable across various industries. Enrolling in Customer Service Officer courses in Canberra provides a pathway to explore fields such as Business courses and Customer Engagement. With several training providers available in the area, including CIT and The Pharmacy Guild of Australia, aspiring customer service professionals are well-equipped to enter the workforce or advance their current positions, contributing significantly to customer satisfaction and business success in Canberra.