How do I become a Customer Service Officer in Brisbane?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Brisbane
The following providers offer Customer Service Officer courses in Brisbane, Queensland.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- FNS20120 Certificate II in Financial Services
- ICP31220 Certificate III in Print Communications
- PSPGEN100 Manage Conflict
- LGA40120 Certificate IV in Local Government
- LGA50120 Diploma of Local Government (Rates)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- AUR20116 Certificate II in Automotive Administration
- BSB30415 Certificate III in Business Administration
- SITSS00088 Online Engagement for Small Business
- BSBOPS404 Implement Customer Service Strategies
- AUR21120 Certificate II in Automotive Sales
- SITXCCS014 Provide Service to Customers
- 22646VIC Certificate IV in EAL (Further Study)
- 10728NAT Certificate II in Spoken and Written English
- BSBSS00107 Marketing and Communication Foundations Skill Set
- FWP20616 Certificate II in Timber Merchandising
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- HLTSS00065 Infection control Skill Set (Retail)
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- BSBOPS305 Process Customer Complaints
- LGA30120 Certificate III in Local Government
- BSBTEC301 Design and Produce Business Documents
- SITXFIN007 Process Financial Transactions
- SIR30116 Certificate III in Community Pharmacy (Front of House)
Customer Service Officer careers
If you are keen on pursuing a career as a Customer Service Officer, there are numerous Customer Service Officer courses in Brisbane designed for both beginners and those with prior qualifications. Those new to the field can consider the popular Certificate III in Business BSB30120, or the Certificate III in Community Pharmacy SIR30116. These courses are offered by reputable training providers including ATTC and The Pharmacy Guild of Australia, ensuring you receive quality education that is recognised in the industry.
For individuals with some experience, the advanced Certificate IV in Local Government LGA40120 is an excellent option, also available through esteemed providers such as Churchill Education. As you gain the necessary skills through these Customer Service Officer courses in Brisbane, you may find yourself exploring various career paths such as a Customer Relationship Manager or a Service Delivery Manager. Understanding these potential job roles helps in aligning your educational journey with your career aspirations.
The training landscape in Brisbane is rich with options tailored to the bustling customer service sector. Whether you choose to start with an entry-level course like the Certificate II in Applied Digital Technologies or advance your skills through specialised training, there is much to explore. You can easily navigate through various related fields of study that lead to promising job roles, ranging from a Customer Service Representative to a Business Relationship Manager. With over 16 courses available, your pathway to a fulfilling career in customer service is just a click away!