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Customer Service Officer Courses in Gold Coast

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Gold Coast?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

If you're interested in embarking on a rewarding career as a Customer Service Officer, you'll find a variety of exceptional Customer Service Officer courses in Gold Coast. Offering a comprehensive selection of courses, including beginner options like the Certificate III in Business BSB30120 and the Certificate II in Financial Services FNS20120, these training programs are designed to equip you with the essential skills needed to thrive in customer service roles. Additionally, the advanced Certificate IV in Local Government LGA40120 is perfect for those with prior experience seeking to enhance their qualifications.

Many reputable training providers in Gold Coast offer these courses, ensuring that you receive high-quality education and training. For example, Charlton Brown provides the Certificate III in Business, while TAFE NSW delivers the Certificate II in Spoken and Written English. Furthermore, organisations such as The Pharmacy Guild of Australia and GoTrain are committed to preparing you for success in the dynamic field of customer service.

Upon completing your training, you'll unlock various professional pathways in the customer service landscape. Explore exciting job roles such as a Customer Service Representative, Customer Experience Manager, or even an esteemed Service Delivery Manager. Each of these positions requires expertise in customer relations and strong communication skills, which these courses aim to develop.

Gold Coast is known for its vibrant economy and flourishing tourism industry, which continuously creates a high demand for customer service professionals. Enrolling in Customer Service Officer courses in Gold Coast not only enhances your employability but also positions you at the forefront of exciting opportunities within this field. Don't miss the chance to advance your career—discover more about the courses available today and take the first step towards a fulfilling future.