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Customer Service Officer Courses in Mackay

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Mackay?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

If you're looking to kickstart your career in customer service, the range of Customer Service Officer courses in Mackay is an excellent place to begin. With 14 beginner courses available, you can choose the right pathway that suits your aspirations. Popular options include the Certificate III in Business BSB30120 and the Certificate III in Community Pharmacy SIR30116. These courses offer foundational skills and knowledge relevant to customer service roles, ensuring you are well-prepared to meet the demands of employers in Mackay. For those with a bit more experience, the Certificate IV in Local Government LGA40120 can help advance your career further.

Local training providers like the Australian Trade Training College offer these courses in Mackay, making it convenient for you to access training that fits your schedule. Whether you’re interested in obtaining qualifications in business administration or enhancing your skills in customer relationships, you can find a supportive educational environment right here in your community. This training not only equips you with essential skills but also enhances your employability in diverse roles such as Customer Service Representative or Customer Service Manager.

Mackay's job market is rich with opportunities, and by completing one of the Customer Service Officer courses in Mackay, you'll be well-positioned to explore various career paths. Roles such as Customer Experience Manager and Account Manager are just a few of the many options available for trained professionals. By advancing your education through these courses, you're investing in your future, allowing you to thrive in a rapidly evolving job market.