Courses for beginners
There are 10 courses available in Melbourne Victoria for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online
12 - 15 months
$1,795 - $4,361
- There are no mandated entry requirements.
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
HLTSS00065
Infection control Skill Set (Retail)
Blended, Online
6 weeks
Unavailable
- There are no mandated entry requirements.
Courses for experienced learners
There are no courses available in Melbourne Victoria for experienced learners with prior experience or qualifications.
Key questions
How can I become a customer service officer?
To become a customer service officer in Melbourne, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Melbourne?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Melbourne area that provide customer service officer training. The nearest campus is located right in the center of Melbourne. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Melbourne
If you’re looking to kick-start your career in customer service, Melbourne offers an extensive range of Customer Service Officer courses in Melbourne. With 18 courses available, including 17 beginner options perfect for those with no prior experience, you can find the right fit for your ambitions. Popular choices include the Certificate III in Business, the Certificate III in Community Pharmacy, and the Certificate II in Applied Digital Technologies. These courses will equip you with essential skills to thrive in the dynamic customer service environment.
Whether you’re entering the workforce or seeking to enhance your existing skills, you’ll find reputable training providers delivering these courses in Melbourne. Institutions such as IVET Institute and The Pharmacy Guild of Australia are dedicated to helping students succeed. The Certificate III in Business (Administration) and the Certificate III in Business to Business Sales are also excellent pathways to building foundational customer service skills, all provided in Melbourne's vibrant learning environment.
For those looking for more advanced qualifications, there’s the Certificate IV in Local Government, catering to individuals with experience or relevant qualifications. This advanced course will broaden your horizons and prepare you for higher-level customer service roles. No matter your current skill level, there are tailored options available to help you progress in your customer service career.
Furthermore, delve into related fields of study such as Business courses and explore Customer Engagement options to complement your learning. Witness firsthand how customer service skills are integrated into various industry sectors through these courses. The diverse learning opportunities available in Melbourne will undoubtedly set you on a path toward a fulfilling career in customer service.
Further reading
Most popular retail courses
21st July 2022
