How do I become a Customer Service Officer in Melbourne?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Melbourne
The following providers offer Customer Service Officer courses in Melbourne, Victoria.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
AdvancED Education & Training
41332
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
The Academy of International Education (Australia)
21863
1
IVET Institute
40548
1
Macarthur Community College
6860
1
RT Ringwood Training
22475
1
Australian College of Skills & Education
45310
1
Australian Institute of Education and Training
121314
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- BSB30415 Certificate III in Business Administration
- SIR30316 Certificate III in Business to Business Sales
- AUR21120 Certificate II in Automotive Sales
- LGA30120 Certificate III in Local Government (Leadership & Management)
- TLIE2007 Use communications systems
- 22646VIC Certificate IV in EAL (Further Study)
- BSBTEC301 Design and Produce Business Documents
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- FWP20616 Certificate II in Timber Merchandising
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- PSPGEN100 Manage Conflict
- BSBSS00107 Marketing and Communication Foundations Skill Set
- HLTSS00065 Infection control Skill Set (Retail)
- FNS20120 Certificate II in Financial Services
- SITXCCS014 Provide Service to Customers
- BSBWRT311 Write simple documents
- BSBOPS404 Implement Customer Service Strategies
- LGA50120 Diploma of Local Government (Rates)
- AUR20116 Certificate II in Automotive Administration
- 10728NAT Certificate II in Spoken and Written English
- PSPETH009 Maintain and Enhance Confidence in Public Service
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- 11040NAT Certificate III in Career Advancement
- SITSS00088 Online Engagement for Small Business
Customer Service Officer careers
If you’re looking to kick-start your career in customer service, Melbourne offers an extensive range of Customer Service Officer courses in Melbourne. With 18 courses available, including 17 beginner options perfect for those with no prior experience, you can find the right fit for your ambitions. Popular choices include the Certificate III in Business, the Certificate III in Community Pharmacy, and the Certificate II in Applied Digital Technologies. These courses will equip you with essential skills to thrive in the dynamic customer service environment.
Whether you’re entering the workforce or seeking to enhance your existing skills, you’ll find reputable training providers delivering these courses in Melbourne. Institutions such as IVET Institute and The Pharmacy Guild of Australia are dedicated to helping students succeed. The Certificate III in Business (Administration) and the Certificate III in Business to Business Sales are also excellent pathways to building foundational customer service skills, all provided in Melbourne's vibrant learning environment.
For those looking for more advanced qualifications, there’s the Certificate IV in Local Government, catering to individuals with experience or relevant qualifications. This advanced course will broaden your horizons and prepare you for higher-level customer service roles. No matter your current skill level, there are tailored options available to help you progress in your customer service career.
Furthermore, delve into related fields of study such as Business courses and explore Customer Engagement options to complement your learning. Witness firsthand how customer service skills are integrated into various industry sectors through these courses. The diverse learning opportunities available in Melbourne will undoubtedly set you on a path toward a fulfilling career in customer service.
