Courses for beginners
There are 10 courses available in Newcastle New South Wales for beginner learners with no prior experience or qualifications.
Recommended
BSB30120
Certificate III in Business
Blended, Online, Traineeship
12 - 15 months
$0 - $4,361
- There are no mandated entry requirements.
SIR30116
Certificate III in Community Pharmacy
Online
3 months
$999
- There are no mandated entry requirements.
Just Careers Training
BSB30120
Certificate III in Business (Administration)
Online
12 - 15 months
$3,500 - $4,361
- There are no mandated entry requirements.
FNS20120
Certificate II in Financial Services
On Campus, Online
12 months
$1,352
- There are no mandated entry requirements.
South Regional TAFE
AUR21120
Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
- There are no mandated entry requirements.
Motor Traders Association of NSW
Courses for experienced learners
There are no courses available in Newcastle New South Wales for experienced learners with prior experience or qualifications.
Key questions
How can I become a customer service officer?
To become a customer service officer in Newcastle, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Newcastle?
You can train to become a customer service officer by completing a qualification with Australian College or Foundation Education. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Newcastle area that provide customer service officer training. The closest campus is 2km away from the center of Newcastle. You can also study a customer service officer course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service officer sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Avg yearly income
$56,680
Skill level
Beginner
Customer Service Manager
A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.
Avg yearly income
$93,600
Skill level
Advanced
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Avg yearly income
$93,600
Skill level
Advanced
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Avg yearly income
$74,880
Skill level
Advanced
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Avg yearly income
$98,020
Skill level
Beginner
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Avg yearly income
$117,520
Skill level
Advanced
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Avg yearly income
$67,600
Skill level
Beginner
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Avg yearly income
$119,600
Skill level
Advanced
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Avg yearly income
$98,800
Skill level
Advanced
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Avg yearly income
$78,000
Skill level
Advanced
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Avg yearly income
$72,800
Skill level
Advanced
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Avg yearly income
$114,400
Skill level
Advanced
More about customer service officer courses in Newcastle
Explore the variety of Customer Service Officer courses in Newcastle, designed to equip you with the essential skills for a rewarding career in customer service. With a total of 20 courses available, Newcastle offers diverse training opportunities from reputable providers such as Vanguard Business Education, ACIMS, NBMC, TAFE NSW, and GoTrain. Whether you are interested in conflict management or document writing, these courses provide practical knowledge tailored to industry needs.
Completing a Customer Service Officer course can open doors to various career paths in Newcastle. After gaining qualifications, you could consider related job roles such as a Customer Relationship Manager or a Customer Experience Manager. There are also opportunities to advance into management roles like a Customer Service Manager or a Service Delivery Manager. Each of these positions plays a crucial role in enhancing customer satisfaction and driving business success.
Studying in Newcastle not only places you in a thriving community but also connects you with local networks that can prove invaluable in your career journey. Engaging with potential employers while training can give you the edge. With a plethora of options available, you may find yourself pursuing exciting roles such as a Account Manager, Account Executive, or even a Retention Specialist. Each of these roles aligns closely with the skillsets you'll develop through your courses.
Furthermore, Newcastle is home to various dynamic industries, meaning your capabilities as a Customer Service Officer can lead to fascinating opportunities in client relations, with roles such as Client Services Officer or Business Relationship Manager. As you consider embarking on this career path, take the next step by enrolling in one of the many Customer Service Officer courses in Newcastle, and prepare yourself for a successful future in the growing field of customer service.
Further reading
Most popular retail courses
21st July 2022
