How do I become a Customer Service Officer in Newcastle?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Newcastle
The following providers offer Customer Service Officer courses in Newcastle, New South Wales.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Williams Business College
41316
1
Just Careers Training
91413
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
TAFE NSW
90003
3
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
1
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- SIR30316 Certificate III in Business to Business Sales
- BSBSS00107 Marketing and Communication Foundations Skill Set
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- AUR21120 Certificate II in Automotive Sales
- SITXFIN007 Process Financial Transactions
- FNS20120 Certificate II in Financial Services
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SITSS00088 Online Engagement for Small Business
- LGA40120 Certificate IV in Local Government
- BSBOPS404 Implement Customer Service Strategies
- BSBWRT311 Write simple documents
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- PSPGEN100 Manage Conflict
- LGA30120 Certificate III in Local Government (Leadership & Management)
- BSB30415 Certificate III in Business Administration
- PSPETH009 Maintain and Enhance Confidence in Public Service
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- ICT20120 Certificate II in Applied Digital Technologies
- HLTSS00065 Infection control Skill Set (Retail)
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- FWP20616 Certificate II in Timber Merchandising
- BSBOPS305 Process Customer Complaints
- 10856NAT Certificate IV in English Proficiency
- 22646VIC Certificate IV in EAL (Further Study)
- LGA50120 Diploma of Local Government (Rates)
- ICP31220 Certificate III in Print Communications
Customer Service Officer careers
Explore the variety of Customer Service Officer courses in Newcastle, designed to equip you with the essential skills for a rewarding career in customer service. With a total of 20 courses available, Newcastle offers diverse training opportunities from reputable providers such as Vanguard Business Education, ACIMS, NBMC, TAFE NSW, and GoTrain. Whether you are interested in conflict management or document writing, these courses provide practical knowledge tailored to industry needs.
Completing a Customer Service Officer course can open doors to various career paths in Newcastle. After gaining qualifications, you could consider related job roles such as a Customer Relationship Manager or a Customer Experience Manager. There are also opportunities to advance into management roles like a Customer Service Manager or a Service Delivery Manager. Each of these positions plays a crucial role in enhancing customer satisfaction and driving business success.
Studying in Newcastle not only places you in a thriving community but also connects you with local networks that can prove invaluable in your career journey. Engaging with potential employers while training can give you the edge. With a plethora of options available, you may find yourself pursuing exciting roles such as a Account Manager, Account Executive, or even a Retention Specialist. Each of these roles aligns closely with the skillsets you'll develop through your courses.
Furthermore, Newcastle is home to various dynamic industries, meaning your capabilities as a Customer Service Officer can lead to fascinating opportunities in client relations, with roles such as Client Services Officer or Business Relationship Manager. As you consider embarking on this career path, take the next step by enrolling in one of the many Customer Service Officer courses in Newcastle, and prepare yourself for a successful future in the growing field of customer service.
