All careers

Customer Service Officer Courses in Wagga Wagga

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Wagga Wagga?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Course providers in Wagga Wagga

The following providers offer Customer Service Officer courses in Wagga Wagga, New South Wales.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
Williams Business College
41316
1
Just Careers Training
91413
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
TAFE NSW
90003
2
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Sureway
91058
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

Author Image Courses.com.au Team

There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

Author Image Courses.com.au Team

To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

Author Image Courses.com.au Team

Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023

Most popular retail courses

21st July 2022

How to start a career as a Medical Receptionist

7th December 2021

All customer service officer courses

Customer Service Officer careers

If you're looking to launch your career in customer service, consider enrolling in one of the many Customer Service Officer courses in Wagga Wagga. With 16 courses available in the area, there is something for everyone, whether you're a complete beginner or someone with prior experience in the field. Notably, 15 of these courses cater to beginners, making it easier than ever to gain the skills and confidence needed to excel in customer-facing roles.

For beginners, the Certificate III in Business BSB30120 is one of the most popular options. This course lays a solid foundation in essential business skills that are crucial for a successful career in customer service. Additionally, the Certificate III in Community Pharmacy SIR30116 provides industry-specific knowledge that can be incredibly valuable for those looking to work in customer service roles within the pharmacy sector.

If you're more advanced and have prior experience, the Certificate IV in Local Government LGA40120 offers the chance to deepen your understanding of customer service within governmental roles. This could be particularly advantageous for those interested in positions like Customer Service Manager or Service Delivery Manager, where advanced skills are necessary for guiding teams in delivering exceptional customer experiences.

In addition to practical skills, the Business courses related to customer service also offer essential insights into customer engagement strategies. By understanding customer needs and behaviours, you can increase your effectiveness in roles such as Customer Relationship Manager or Account Executive. These additional responsibilities align with the increasing demand for skilled individuals in the customer service industry.

Wagga Wagga is a vibrant hub that provides numerous opportunities for engaged learners. Whether you aim to pursue a career as a Customer Service Representative or aspire to become a Retention Specialist, enrolling in a Customer Service Officer course in Wagga Wagga is your first step towards achieving your goals in this dynamic field. Start your journey today and equip yourself with the skills needed to stand out in the customer service landscape.