How do I become a Customer Service Officer in Wodonga?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Wodonga
The following providers offer Customer Service Officer courses in Wodonga, Victoria.
Foundation Education
22557
1
MCI Institute
91088
1
Asset College
31718
1
Upskilled
40374
2
The Pharmacy Guild of Australia
0452
1
Pharmaceutical Society of Australia
122206
1
Chisholm Institute
0260
1
TAFE NSW
90003
1
South Regional TAFE
52790
1
Motor Traders Association of NSW
90402
1
North Regional TAFE
52788
1
Australian Nursing and Training Services
41231
1
South Metropolitan TAFE
52787
1
Alffie
41206
2
Australian College of Training
51269
1
Macarthur Community College
6860
1
Australian College of Skills & Education
45310
1
Nepean Community College
1223
1
Health Science Hub
52806
1
Global Training Institute
31192
1
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- LGA40120 Certificate IV in Local Government
- PSPETH009 Maintain and Enhance Confidence in Public Service
- BSB30415 Certificate III in Business Administration
- 10728NAT Certificate II in Spoken and Written English
- AUR20116 Certificate II in Automotive Administration
- BSBTEC301 Design and Produce Business Documents
- SFI30319 Certificate III in Seafood Industry (Sales and Distribution)
- 10856NAT Certificate IV in English Proficiency
- BSBOPS305 Process Customer Complaints
- ICP31220 Certificate III in Print Communications
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- SITXFIN007 Process Financial Transactions
- LGA30120 Certificate III in Local Government (Rates)
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- 22646VIC Certificate IV in EAL (Further Study)
- TLIE2007 Use communications systems
- TLI31321 Certificate III in International Freight Forwarding (Operator)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- AUR21120 Certificate II in Automotive Sales
- LGA30120 Certificate III in Local Government (Leadership & Management)
- PSPGEN100 Manage Conflict
- BSBWRT311 Write simple documents
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- 11040NAT Certificate III in Career Advancement
- LGA50120 Diploma of Local Government (Rates)
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- SIR30316 Certificate III in Business to Business Sales
Customer Service Officer careers
If you're looking to kickstart your career in customer service, exploring Customer Service Officer courses in Wodonga is an excellent choice. With a total of 14 courses available in the region, there's a variety of options to suit both beginners and experienced learners. For those just starting out, popular beginner courses such as the Certificate III in Business and the Certificate II in Financial Services provide foundational skills and knowledge essential for success in customer service roles. These courses are tailored for those without prior experience, offering a solid introduction to the field.
For individuals with some experience, the advanced course, Certificate IV in Local Government, is a fantastic way to enhance your qualifications and open doors to higher-level positions. The skills acquired through such coursework can lead to various job opportunities in Wodonga, including roles like Customer Service Manager or Customer Experience Manager. These positions involve overseeing customer interactions and ensuring satisfaction, making them pivotal in any organisation.
Diving deeper into the customer service field also means exploring related areas of study. Business courses can equip you with an extensive understanding of business principles, while specialised training in customer engagement can enhance your ability to connect with clients. Whether you're aiming to become a Account Manager or a Client Services Officer, the education you receive from these Customer Service Officer courses in Wodonga will be invaluable as you navigate your career path.
