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Customer Service Officer Courses in Wollongong

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

How do I become a Customer Service Officer in Wollongong?

Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.

Common questions

In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.

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There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.

Source: Australian Government Labour Market Insights

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To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.

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All customer service officer courses

Customer Service Officer careers

Enhance your career prospects by enrolling in one of the many Customer Service Officer courses in Wollongong. With 20 courses available in the area, including various beginner options such as the Certificate III in Business and the Certificate III in Community Pharmacy, you are bound to find a program that suits your needs. Many of these courses, offered by reputable local training providers like CTIC and The Pharmacy Guild of Australia, cater to individuals with no prior qualifications, equipping you with essential skills for the customer service industry.

For those seeking to advance their expertise, consider the popular advanced option, Certificate IV in Local Government. The diverse offerings in the Wollongong region make it easier than ever to gain qualifications that lead to lucrative career paths. As a graduate, you may find yourself well-prepared for positions such as a Customer Service Representative or a Account Manager. These careers not only provide opportunities for personal growth but also contribute significantly to enhancing customer engagement within businesses.

Exploring related fields such as Customer Engagement allows you to broaden your understanding and skills further, making you an asset in various sectors. With the support of training institutes like Kiama Community College and TAFE NSW, you can confidently embark on a rewarding career as a Customer Experience Manager or a Client Services Officer. The local education offerings ensure that all students can acquire the skills needed for success in the dynamic field of customer service.