How do I become a Customer Service Officer in Wollongong?
Get qualified to work as a Customer Service Officer with a course recognised across Australia. Speak to a training provider to learn more.
Course providers in Wollongong
The following providers offer Customer Service Officer courses in Wollongong, New South Wales.
Common questions
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Related career opportunities
Browse occupations related to Customer Service Officer
Further reading
Most popular retail courses
21st July 2022
How to start a career as a Medical Receptionist
7th December 2021All customer service officer courses
- BSB30120 Certificate III in Business
- BSB30120 Certificate III in Business (Administration)
- SIR30116 Certificate III in Community Pharmacy
- HLTSS00065 Infection control Skill Set (Retail)
- BSB30415 Certificate III in Business Administration
- FNS20120 Certificate II in Financial Services
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- SIR30116 Certificate III in Community Pharmacy (Front of House)
- ICT20120 Certificate II in Applied Digital Technologies
- PSPETH009 Maintain and Enhance Confidence in Public Service
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- LGA30120 Certificate III in Local Government (Rates)
- LGA30120 Certificate III in Local Government
- AUR20116 Certificate II in Automotive Administration
- 11040NAT Certificate III in Career Advancement
- 10728NAT Certificate II in Spoken and Written English
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- SITHGAM023 Attend Gaming Machines
- BSBSS00107 Marketing and Communication Foundations Skill Set
- BSBWRT311 Write simple documents
- BSBTEC301 Design and Produce Business Documents
- SITXFIN007 Process Financial Transactions
- AUR21120 Certificate II in Automotive Sales (Outdoor Power Equipment Sales)
- LGA50120 Diploma of Local Government (Rates)
- SITSS00088 Online Engagement for Small Business
- FWP20616 Certificate II in Timber Merchandising
- ICP31220 Certificate III in Print Communications
- 10856NAT Certificate IV in English Proficiency
- BSBITU422 Use Digital Technologies to Collaborate in the Workplace
- AUR21120 Certificate II in Automotive Sales
Customer Service Officer careers
Enhance your career prospects by enrolling in one of the many Customer Service Officer courses in Wollongong. With 20 courses available in the area, including various beginner options such as the Certificate III in Business and the Certificate III in Community Pharmacy, you are bound to find a program that suits your needs. Many of these courses, offered by reputable local training providers like CTIC and The Pharmacy Guild of Australia, cater to individuals with no prior qualifications, equipping you with essential skills for the customer service industry.
For those seeking to advance their expertise, consider the popular advanced option, Certificate IV in Local Government. The diverse offerings in the Wollongong region make it easier than ever to gain qualifications that lead to lucrative career paths. As a graduate, you may find yourself well-prepared for positions such as a Customer Service Representative or a Account Manager. These careers not only provide opportunities for personal growth but also contribute significantly to enhancing customer engagement within businesses.
Exploring related fields such as Customer Engagement allows you to broaden your understanding and skills further, making you an asset in various sectors. With the support of training institutes like Kiama Community College and TAFE NSW, you can confidently embark on a rewarding career as a Customer Experience Manager or a Client Services Officer. The local education offerings ensure that all students can acquire the skills needed for success in the dynamic field of customer service.